Client Success Associate, New Client Engagement

Gartner•Fort Myers, FL

9d•Hybrid

About The Position

The Client Success Associate is part of Gartner’s New Client Engagement (NCE) team within the Client Success Organization. The team provides a high level of service to prospects and clients through client onboarding and pre-sale walkthroughs of Gartner’s Insights Platform. Depending on the NCE function, the role supports a customized onboarding experience for new and upgraded clients or demonstrates Gartner resources, including gartner.com, to prospects as part of the sales process. Associates use strategic thinking and relationship-building skills to understand executives’ business priorities and challenges, connect them with relevant Gartner research and expertise, demonstrate the value of Gartner products and services, and contribute to client engagement and Gartner’s growth. The role is based near Gartner’s Fort Myers, Florida Center of Excellence, within a hybrid work environment.

Requirements

At least 6 months of relevant professional and/or internship experience, with a proven track record of success and a passion for driving client success.
Strong communication, collaboration, prioritization, critical-thinking, and influencing skills.
Ability to be agile and flexible.
Well-defined time-management and organizational skills.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Lead prospect and/or client calls to understand priorities and challenges and explain the value of Gartner products and services.
Explain Gartner services and capabilities to prospective clients and demonstrate their value to decision makers.
Collaborate with Sales teams on effective demonstrations of Gartner products and resources to encourage engagement and license purchases.
Work with internal Gartner partners to overcome obstacles and maximize value for prospects and clients.
Research prospective and existing companies, C-level executives, business trends, and competitive intelligence to prepare relevant, tailored Gartner resources.

Benefits

Competitive salary and highly competitive compensation.
Generous paid time off.
Charity match program.
Medical, dental, and vision plans.
Parental leave.
Employee Assistance Program (EAP).
401(k) matching, with a match of up to $7,200 per year.
Professional development and unlimited growth opportunities.
World-class initial training through Gartner Academy and ongoing training from the L&D team and leadership.
Opportunity to purchase company stock at a discount.
Annual bonus plan based on company and individual performance or a role-based, uncapped sales incentive plan, depending on eligibility.