Client Success Associate, New Client Engagement
About The Position
The Client Success Associate works within Gartner’s New Client Engagement (NCE) team, part of the Client Success Organization. The team provides a high-quality experience for prospects and new or upgraded clients through client onboarding and pre-sale walkthroughs of Gartner’s Insights Platform and resources. The role supports Gartner’s Client for Life philosophy by helping clients understand their business priorities and challenges, communicating the value of Gartner products and services, and encouraging meaningful engagement. The associate applies strategic thinking and relationship-building skills to help executives address business challenges. The role involves leading prospect or client calls, tailoring Gartner resources through research, and collaborating with Sales and internal partners to demonstrate Gartner’s capabilities, address obstacles, and support client engagement and purchasing decisions.
Requirements
- At least 6 months of relevant professional and/or internship experience, with a proven track record of success and a passion for driving client success.
- Strong communication, collaboration, prioritization, critical-thinking, and influencing skills.
- Ability to be agile and flexible.
- Well-defined time-management and organizational skills.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Lead prospect and/or client calls to understand priorities and challenges and articulate the value of Gartner products and services.
- Explain Gartner services and capabilities to prospective clients and demonstrate their value to decision makers.
- Collaborate with Sales teams to demonstrate Gartner products and resources effectively and increase the likelihood of client engagement and license purchases.
- Communicate with internal Gartner partners to overcome obstacles and maximize value for prospects and clients.
- Research prospective and existing companies, C-level executives, business trends, and competitive intelligence.
- Prepare relevant, tailored Gartner resources to drive impact.
Benefits
- Competitive salary
- Generous paid time off
- Charity match program
- Medical, dental, and vision plans
- Parental leave
- Employee Assistance Program
- 401(k) matching
- Professional development and growth opportunities
- World-class training through the Academy and ongoing training from the Learning and Development team and leadership
- Opportunity to purchase company stock at a discount
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
