Client Success Associate, New Client Engagement
About The Position
The Client Success Associate is part of Gartner’s New Client Engagement (NCE) organization, which provides a high level of service to prospects and clients. NCE includes Client Onboarding, which customizes experiences for new and upgraded clients, and Insights Platform Walkthrough, which provides pre-sale demonstrations of Gartner resources, including gartner.com. The NCE team supports a connected client experience from prospect demonstrations through onboarding and ongoing service delivery. In keeping with Gartner’s Client for Life philosophy, the associate helps clients realize value from Gartner services by understanding their business priorities and challenges, aligning Gartner research and expertise to their needs, and articulating the value of Gartner products and services. The role involves strategic thinking, relationship building, collaboration with Sales and other internal partners, and research to prepare relevant, tailored resources for prospects and clients.
Requirements
- At least 6 months of relevant professional and/or internship experience, with a proven track record of success and a passion for driving client success.
- Strong communication, collaboration, prioritization, critical-thinking, and influencing skills.
- Ability to be agile and flexible.
- Well-defined time-management and organizational skills.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Lead prospect and/or client calls to understand priorities and challenges and articulate the value of Gartner products and services.
- Explain Gartner services and capabilities to prospective clients and demonstrate their value to decision makers.
- Collaborate with Sales teams on effective demonstrations of Gartner products and resources to increase the likelihood that prospects or clients engage and purchase a license.
- Work with internal Gartner partners to overcome obstacles and maximize the value delivered to prospects and clients.
- Research prospective and existing companies, C-level executives, business trends, and competitive intelligence to prepare relevant, tailored Gartner resources.
Benefits
- Competitive salary
- Generous paid time off
- Charity match program
- Medical, dental, and vision plans
- Parental leave
- Employee Assistance Program (EAP)
- 401(k) matching
- Professional development and growth opportunities
- World-class onboarding training through the Academy and ongoing training from the L&D team and leadership
- Opportunity to purchase company stock at a discount
- Annual bonus plan based on company and individual performance or a role-based, uncapped sales incentive plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
