New Business Representative

PG&E•Bakersfield, CA

5d•Hybrid

About The Position

The New Business Representative (NBR) coordinates customer contact, project activities, billing, and contract preparation for less complex new-business gas and/or electric facility installations. This is a beginning-level individual-contributor classification represented by Engineers and Scientists of California (ESC) and subject to collective bargaining. NBRs do not prepare job estimates. A representative may be assigned no more than 50% of their workload in Senior New Business Representative-level jobs at one time and must work under the guidance of a Senior New Business Representative or IPE. The role manages assigned projects from initiation through meter set, including preparing pre-design job packages, coordinating stakeholders and dependencies, monitoring scope, schedule and cost, conducting field visits and customer meetings, and ensuring project documentation and tariff requirements are complete. It communicates project status and expectations, helps resolve disputes, coordinates construction readiness, and seeks to minimize costs for customers and PG&E while ensuring safety and compliance. The position is hybrid, working from a remote office and an assigned work location based on business needs. The assigned work location will be within PG&E’s Service Territory. Driving is an essential function. The stated starting wage rate is $51.01 per hour, subject to collectively bargained wage rates and increases. Employees hired into this classification from outside the bargaining unit generally may not have bids or transfers considered under title 21 for 24 months after placement into the regular classification, though they may bid to higher classifications in the same line of progression during that period.

Requirements

Bachelor’s degree from a recognized college or equivalent experience.
At least three years of experience in construction project management or PG&E technical service planning, or 12 months of experience as a Hiring Hall New Business Representative, Hiring Hall Senior New Business Representative, and/or Hiring Hall Engineering Estimator.
Strong project management, customer-contact, and communication skills.
Basic computer skills, including Microsoft Word, Excel, and email.
Valid California driver’s license and California minimum insurance coverage if using a personal car; a valid driver’s license must be maintained because driving is an essential job function.
Qualification on the Physical Test Battery (PTB) and Work Orientation Inventory (WOI) before applying for internal PG&E employees, or before interviewing for external and Hiring Hall candidates.

Nice To Haves

Residence within 50 miles of the headquarters may receive additional consideration.
Familiarity with tariffs, rates, contracts and related tools, Work Management (WM), SAP, and work processes and tools.
Ability to work effectively as a team member and with internal and external customers or clients.
Facilitation and conflict-resolution skills.
Ability to manage for results while building team agreement.
Strong safety focus and commitment to proactive, superior customer service.
Strong verbal and written communication skills.
Initiative, decisiveness, sound judgment, and forward thinking.
Problem-solving skills.
Computer skills including SAP, Microsoft Excel, and Word.
Measurement skills and ability to use field tools such as a stake, range finder, height stick, and shovel.

Responsibilities

Promote public and employee safety by ensuring job designs meet Company and State standards and compliance requirements.
Prepare pre-design job packages with required information, including field sketches, construction-scoping information, measurements, and photographs.
Manage scope, schedule, and cost for assigned projects from initiation to meter set.
Coordinate departments, individuals, internal and external stakeholders, dependency partners, and construction execution teams involved in projects.
Define project background, objectives, design scope, schedules, roles, and responsibilities with project participants.
Prioritize and proactively manage a new-business portfolio using available tools and technology, and ensure work follows standard work or approved company guidelines.
Monitor project schedules, address risks and potential setbacks, and coordinate corrective actions; manage delays in accordance with company guidelines.
Schedule and conduct project meetings and provide pertinent project information.
Identify ways to minimize project costs for applicants and PG&E, apply the correct financial order and work category, and monitor costs.
Conduct job-site visits and customer meetings, including visits to gather pre-design information, facilitate pre-construction meetings, verify site readiness, and address emergent issues.
Gather field-condition information for pre-design packages at qualifying single locations; consult a mentor or supervisor about whether optional field information gathering is efficient at other locations.
Communicate project scope, schedule, and cost to stakeholders throughout the project, facilitate resolution of project-related disputes, and maintain ongoing written and verbal communication.
Prepare contracts as applicable and ensure they comply with standards and tariffs.
Provide applicants and estimating, engineering, clerical, and construction partners with accurate information about applicable rates and rules, potential costs, and timelines.
Proactively manage stakeholder expectations and negotiate reasonable estimating and construction dates that account for customer schedules and compliance timelines.
May provide customers with an initial non-binding cost.
Identify all charges mandated under applicable tariffs, include them in contracts, and secure them before construction begins.
Ensure correct tariff interpretation and application, consult the Law department on exceptional-case projects when required, and work with other PG&E departments and/or Rates and Tariffs to apply appropriate rates.
Maintain applicable project documentation in the system of record and ensure project dependencies are met before construction starts.