New Business Representative

Pacific Gas And Electric Company•Santa Cruz, CA

2d•Hybrid

About The Position

The New Business Representative coordinates customer contact, projects, billing, and contract preparation for less complex new business gas and/or electric facility installations. This beginning-level classification does not prepare job estimates, although job owners may prepare invoices or contracts using simplified charge methodology. A representative may be assigned no more than 50% of their workload in Senior New Business Representative-level jobs at a time and must work under the guidance of a Senior New Business Representative or IPE. The position is hybrid, working from a remote office and an assigned work location within PG&E’s service territory according to business needs. Field visits and customer meetings are required. The role is represented by Engineers and Scientists of California (ESC) and subject to collective bargaining. The starting wage rate listed is $51.01 per hour, subject to collectively bargained wage rates and increases. The role supports safe, compliant project delivery from initiation through meter set. It coordinates internal and external stakeholders, manages scope, schedule, and cost, communicates project status and customer expectations, prepares applicable contracts, ensures tariff charges and project documentation are correct, and confirms dependencies are met before construction begins. Employees hired from outside the bargaining unit are subject to a 24-month restriction on bids or transfers under title 21, with the stated exception for bids to higher classifications in the same line of progression.

Requirements

Bachelor’s degree from a recognized college or equivalent experience.
At least three years of experience in construction project management or PG&E technical service planning, or 12 months of experience as a Hiring Hall New Business Representative, Hiring Hall Senior New Business Representative, and/or Hiring Hall Engineering Estimator.
Strong project management, customer contact, and communication skills.
Basic computer skills, including Microsoft Word, Excel, and email.
Valid California driver’s license and California minimum insurance coverage if using a personal car; driving is an essential function, and the employee must maintain a valid driver’s license.
Qualification on the Physical Test Battery (PTB) and Work Orientation Inventory (WOI) before applying for internal PG&E employees, or before interviewing for external and Hiring Hall candidates.

Nice To Haves

Residence within 50 miles of the headquarters may receive additional consideration.
Familiarity with tariffs, rates, contracts and related tools, Work Management (WM) SAP, work processes, and tools.
Ability to work effectively as a team member and with internal and external customers or clients.
Facilitation and conflict-resolution skills.
Ability to manage for results and build agreement through teamwork.
Strong focus on safety and commitment to superior, proactive customer service.
Strong verbal and written communication skills.
Ability to demonstrate initiative, decisiveness, sound judgment, and forward thinking.
Problem-solving skills.
Computer skills including SAP, Microsoft Excel, and Word.
Measurement skills and ability to use field tools such as a range finder, height stick, and shovel, and to drive a stake into the ground.

Responsibilities

Ensure job designs meet Company and State standards and applicable compliance requirements, maximizing public and employee safety.
Prepare pre-design job packages with required information, including field sketch layouts, accurate field data, pictures, and measurements.
Manage scope, schedule, and cost for assigned projects from initiation to meter set.
Coordinate departments and individuals involved in projects and define project background, objectives, design scope, schedule, roles, and responsibilities.
Coordinate with internal and external stakeholders to complete projects promptly, understand schedules, and prioritize work with work and resource groups using available tools or technology.
Manage a portfolio of new business work to ensure compliance with standard work or company guidelines for variances; monitor schedules and prioritize work with dependency partners and construction execution teams.
Schedule and conduct project meetings, provide relevant information, identify potential risks such as schedule setbacks, and coordinate actions to address them.
Ensure projects proceed as planned or manage delays in accordance with company guidelines.
Look for ways to minimize project costs for applicants and PG&E.
Ensure the correct financial order and work category are applied and monitor project costs.
Conduct field visits and customer meetings, including site visits for pre-design packages, pre-construction meetings, readiness verification, and emergent issues.
Gather field-condition information for pre-design packages at qualifying single locations; consult a mentor or supervisor about collecting optional field notes at other locations.
Communicate project scope, schedule, and cost to stakeholders as applicable, and maintain ongoing written and verbal communication throughout project stages.
Facilitate resolution of project-related disputes.
Prepare applicable contracts to ensure compliance with standards and tariffs.
Provide applicants, estimating, engineering, clerical, and construction partners with accurate information about rates, rules, potential costs, and timelines.
Proactively communicate with internal and external project stakeholders and negotiate reasonable estimating and construction dates that address customer schedules and compliance requirements; may provide an initial non-binding cost.
Identify all charges required by applicable tariffs in contracts and secure them before construction; ensure correct tariff interpretation and application and work with the Law department on exceptional projects when required.
Partner with other PG&E departments and/or rates and tariffs teams to apply the best rates where appropriate.
Maintain applicable project documentation in the system of record and ensure all project dependencies are met before construction starts.