New Business Representative

Pacific Gas And Electric Company•Bakersfield, CA

6d•Hybrid

About The Position

The New Business Representative (NBR) supports less complex installations of new business gas and/or electric facilities through customer contact, project coordination, billing, and contract preparation. NBRs do not prepare job estimates, although job owners may prepare invoices or contracts using simplified charge methodology. This is a beginning-level classification. An NBR may be assigned no more than 50% of their workload in Senior New Business Representative-level jobs at one time and must work under the guidance of a Senior New Business Representative or IPE. The position is represented by Engineers and Scientists of California (ESC) and is subject to collective bargaining. The work is hybrid, performed from a remote office and an assigned work location within PG&E's Service Territory according to business needs. Field visits and customer meetings are required. Driving is an essential function. The role coordinates projects from initiation through meter set, including pre-design information gathering, scope, schedule, costs, stakeholder coordination, customer communications, contracts, tariff application, and project documentation. The posted starting wage is $51.01 per hour, subject to collectively bargained wage rates and increases.

Requirements

Bachelor's degree from a recognized college or equivalent experience.
At least three years of experience in construction project management or PG&E technical service planning, or 12 months of experience as a Hiring Hall New Business Representative, Senior New Business Representative, and/or Engineering Estimator.
Strong project management, customer contact, and communication skills.
Basic computer skills, including Microsoft Word, Excel, and email.
Valid California Driver's License and California minimum insurance coverage if using a personal car.
Must maintain a valid driver's license because driving is an essential function of the job.
Qualify on the Physical Test Battery (PTB) and Work Orientation Inventory (WOI) before applying if an internal PG&E employee, or before interviewing if an external or Hiring Hall candidate.

Nice To Haves

Reside within 50 miles of the headquarters.
Familiarity with tariffs, rates, contracts/tools, Work Management (WM) SAP, and work processes and tools.
Ability to work effectively as a team member and with internal and external customers or clients.
Facilitation and conflict-resolution skills.
Ability to manage for results while building agreement as part of a team.
Strong focus on safety and commitment to proactive, superior customer service.
Strong verbal and written communication skills.
Initiative, decisiveness, sound judgment, and forward thinking.
Problem-solving skills.
Computer skills, including SAP, Microsoft Excel, and Word.
Measurement skills and ability to use physical tools in the field, such as a range finder, height stick, and shovel, and to drive a stake into the ground.

Responsibilities

Ensure job designs meet Company and State standards and applicable compliance requirements to maximize public and employee safety.
Prepare pre-design job packages with required information, including field sketch layouts, accurate field data, pictures, and measurements.
Manage scope, schedule, and cost for assigned projects from initiation through meter set.
Coordinate departments, individuals, stakeholders, work groups, resource groups, and construction teams involved in projects.
Define project background, objectives, design scope, schedule, roles, and responsibilities.
Manage a portfolio of new business work, monitor schedules, prioritize work, and ensure compliance with standard work or company guidelines for variances.
Schedule and conduct project meetings, identify potential risks and setbacks, and coordinate actions to address them.
Ensure projects proceed as planned or manage delays in accordance with company guidelines.
Identify ways to minimize costs for applicants and PG&E, apply the correct financial order and work category, and monitor costs.
Conduct required fielding, including job-site visits and customer meetings for pre-design packages, pre-construction meetings, site-readiness verification, and emergent issues.
Gather field-condition information for pre-design packages at qualifying single locations; consult a mentor or supervisor regarding optional field information at other locations.
Communicate project scope, schedule, cost, and status to stakeholders, facilitate resolution of project-related disputes, and maintain formal written and verbal communication.
Prepare contracts, as applicable, to ensure compliance with standards and tariffs.
Provide applicants and estimating, engineering, clerical, and construction partners with accurate information on rates, rules, potential costs, and timelines.
Proactively manage stakeholder expectations and negotiate reasonable estimating and construction dates that address customer schedules and compliance requirements; provide an initial non-binding cost when appropriate.
Ensure applicable tariff charges are identified in contracts and secured before construction, correctly interpret and apply tariffs, and work with the Law department on exceptional projects when required.
Partner with PG&E departments and/or rates and tariffs to apply the best rates when appropriate.
Maintain applicable project documentation in the system of record and ensure project dependencies are met before construction begins.