KIS New Accounts Operations Analyst

KeyBank•Brooklyn, OH

1d•Hybrid

About The Position

This position provides back-office support for the Key Investment Services sales force with the opening and maintenance of new accounts. The role involves working closely with other back-office departments. The office hours are 8 am EST - 5pm EST. This role is hybrid, requiring presence on-site on Mondays and Tuesdays, with the remainder of the week being fully remote.

Requirements

College degree or 3-5 years banking or brokerage experience
Ability to recognize and understand client issues and develop appropriate responses and solutions
Self-motivated, flexible, and adaptable with the ability to handle changing priorities to support the team as needed
Excellent organizational skills and strong attention to detail
Strong written and verbal communication skills

Responsibilities

Review new account paperwork for accuracy and completeness
Review and process account maintenance requests in a timely manner
Assist with esignature questions related to new account documents
Respond to incoming phone calls and emails from financial advisors
Document and maintain department procedures
Research and resolve inquiries and problems as needed
Understand regulatory requirements as related to back-office brokerage functions
Look for continuous improvement approaches where appropriate; assessing processes and making recommendations for improvements
Follow established procedures for compliance with Anti-Money Laundering and Patriot Act regulations
Make quality decisions that sometimes come with incomplete or ambiguous information and under tight deadlines/pressure
Prioritize workloads and issues while working independently with minimal supervision
Comprehensive understanding of risks and controls
Ad hoc project involvement and/or assignments from management