Client Accounts Operations Analyst

DLA Piper•Washington, DC

3d•$71,743 - $100,082•Hybrid

About The Position

The Client Accounts Operations Analyst, working in collaboration with and in support of the firm’s strategic initiatives, interacts with business stakeholders and subject matter experts to understand their business problems and needs. Analyzes, documents, and communicates business and/or system requirements. Works at the intersection of business and technology, representing business requirements during the design and modification of IT systems. Supports project management efforts, manages datasets, and performs reporting. Supports a variety of accounting projects and/or functions managed within the Business Operation Services department.

Requirements

Must have strong analytical skills and be comfortable summarizing and communicating project scope and execution.
Must have strong attention to detail and be proficient in Microsoft Office.
Must be an organized self-starter with the ability to handle many projects at one time and meet multiple concurrent deadlines.
Able to design and deliver effective training for small and large groups, adapting content, communication style, and facilitation to diverse audiences, experience levels, and learning styles.
Engages participants through clear, interactive instruction and practical application to promote understanding, participation, and retention.
Possesses advanced knowledge of Aderant Expert Billing.
High School Diploma or GED.
3 years’ billing and/or financial analysis experience required, preferably in a law firm environment utilizing Aderant.
Must be proficient in Excel.
Excellent communication (verbal and written) and interpersonal skills are required to interact with various colleagues and business stakeholders.
Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.
Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.
Provide timely, accurate, and quality work product.
Successfully meet deadlines, expectations, and perform work duties as required.
Foster positive work relationships.
Comply with all firm policies and practices.
Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.
Ability to work under pressure and manage competing demands in a fast-paced environment.
Perform all other duties, tasks or projects as assigned.
Embrace and uphold our firm values as a part of our DLA Piper culture.

Nice To Haves

Bachelor’s degree in Business Administration, Accounting, Finance, or Business Process Management from an accredited institution preferred.

Responsibilities

Interacts with project stakeholders to understand business problems and define solution requirements.
Performs all aspects of Billing, with in-depth knowledge of industry best practices, supporting daily operations and functions.
Analyzes business process and supporting systems.
Develops business cases, builds metrics and performs reporting.
Documents and communicates functional and system requirements.
Builds process-flow diagrams.
Supports project management and reporting efforts.
Liaises with project participants and follows up routinely to ensure effective communication and completion of tasks.
Interfaces with IT and various departments to support execution of cross-functional project requirements.
Performs system testing and requirements validation.
Provides training to attorneys and staff as needed.
Applies best practices for effective communication and problem solving.
Other duties as assigned.