KIS New Accounts Operations Analyst

KeyBank•Brooklyn, OH

2d•$48,000 - $72,000•Hybrid

About The Position

This position provides back-office support for the Key Investment Services sales force with the opening and maintenance of new accounts. The role involves working closely with other back-office departments and requires on-site presence on Mondays and Tuesdays, with the remainder of the week being fully remote. The office hours are 8 am EST - 5 pm EST.

Requirements

College degree or 3-5 years banking or brokerage experience.
Ability to recognize and understand client issues and develop appropriate responses and solutions.
Self-motivated, flexible, and adaptable with the ability to handle changing priorities to support the team as needed.
Excellent organizational skills and strong attention to detail.
Strong written and verbal communication skills.

Responsibilities

Review new account paperwork for accuracy and completeness.
Review and process account maintenance requests in a timely manner.
Assist with esignature questions related to new account documents.
Respond to incoming phone calls and emails from financial advisors.
Document and maintain department procedures.
Research and resolve inquiries and problems as needed.
Understand regulatory requirements as related to back-office brokerage functions.
Look for continuous improvement approaches where appropriate; assessing processes and making recommendations for improvements.
Follow established procedures for compliance with Anti-Money Laundering and Patriot Act regulations.
Make quality decisions that sometimes come with incomplete or ambiguous information and under tight deadlines/pressure.
Prioritize workloads and issues while working independently with minimal supervision.
Comprehensive understanding of risks and controls.
Ad hoc project involvement and/or assignments from management.