Neuroscience Specialist ( Springdale, AR)

Otsuka Pharmaceutical Co., Ltd.•Springdale, AR

4d•$107,362 - $166,750

About The Position

Otsuka America Pharmaceutical Inc. is a global healthcare company that researches, develops, manufactures, and markets pharmaceutical and nutraceutical products. In its customer engagement model, the Neuroscience Specialist engages healthcare providers (HCPs) through in-person, virtual, and digital channels, providing expertise on products and their approved conditions. The role focuses on local care delivery and aims to improve patient care and the experiences of patients, caregivers, and HCPs. Reporting directly to the Area Business Lead, the Neuroscience Specialist is the primary point of contact for HCP customers and coordinates with Medical, Market Access, and Patient Support colleagues under applicable guidelines. The role supports customer engagement, thought leadership, and business planning by conducting outreach, facilitating discussions and speaker programs, organizing local provider groups, and elevating customer feedback and market insights to inform local strategy. The specialist communicates complex clinical and product information using approved content and materials and conducts business in accordance with company policies and regulatory standards.

Requirements

At least one of the following experience pathways: 2 or more years of pharmaceutical or medical device sales experience; 3 or more years of B2B or equivalent outside sales experience in regulated, clinical, or customer engagement work; or 2 or more years of clinical healthcare experience, such as Nurse Practitioner, Physician Assistant, or RN, with patient-facing, medical education, or therapy-focused responsibilities.
Less than 2 years of pharmaceutical or medical device sales experience may be considered for employees who successfully complete the Otsuka ReadyNow program.
Ability to communicate complex clinical information, influence stakeholders, and translate scientific data into clear, practical value propositions.
Commitment to ethical business practices, understanding of regulatory standards, and ability to conduct business in compliance with company policies and guidance.
Ability to assimilate and communicate complex clinical and product information.
Must reside within a commutable distance of 50 miles from the primary city in the sales territory.
Ability to analyze territory and business conditions, use competitive data and reports, and establish territory business priorities.
Ability to build relationships with HCPs and office personnel, deliver effective sales presentations, and demonstrate knowledge of own products and competition.
Demonstrates accountability, strategic thinking, patient and customer centricity, impactful communication, respectful collaboration, and commitment to professional development.

Responsibilities

Conduct proactive outreach to HCPs on product access, on-label information, and established patient care guidance.
Engage customers using in-person, virtual, and digital tools; direct customers to other colleagues, such as Customer Service Specialists, as needed.
Ensure customer requests are met and solicit feedback on the quality of customer engagement.
Facilitate speaker programs to share knowledge and insights.
Organize local provider groups for discussions about experiences and outcomes with local or regional leaders.
Elevate opportunities, customer feedback, and local market insights to the Area Business Lead to inform local strategy and business goals.
Collaborate compliantly with the ecosystem team to adjust targeting and call point plans.
Use insights collected from customer-facing roles to inform local strategy and business goals.
Use competitive data and business reports, including sales data and promotional budgets, to track progress and identify opportunities.
Assess territory and business conditions, establish near-term priorities, and respond compliantly to competitive threats and opportunities.
Educate office staff on payer guidelines and reimbursement procedures to support pull-through.
Use promotional materials and internal support team resources appropriately.
Apply market and industry knowledge to address objections and influence prescribing habits during office calls.
Identify territory professional groups for networking and access to potential key opinion leaders.
Build relationships with office and practice personnel, focus conversations on patient health, and follow through by providing accurate, useful information.
Deliver balanced office calls and sales presentations using approved marketing materials and technical references, such as studies and package inserts, to help HCPs enhance patient outcomes.