Networking Advisor

NTT DATA Services • Grand Rapids, MI

1d • $79,480 - $119,220 • Onsite

About The Position

NTT DATA is hiring a Networking Advisor to provide on-site technical support for network infrastructure, hardware installations, and data center operations, working in coordination with a remote NOC and engineering teams. The role is hands-on and involves equipment installation, troubleshooting, maintenance, accurate documentation, and travel between sites throughout Michigan. The position is performed onsite daily at the client facility and requires an annual flu shot. Because the client is supported 24/7, the role may include evenings or weekends, as well as rotating on-call coverage.

Requirements

• At least 7 years of IT experience.
• Ability to lift 50 pounds.
• Personal vehicle for travel between sites.
• Work onsite daily at the client facility and obtain an annual flu shot.
• Availability for shift work, weekends, holidays, and emergency callouts.

Nice To Haves

• High school diploma, trade school training, or relevant experience.
• Strong understanding of OSI Layers 2 and 3 networking, cabling, and data center operations.
• Familiarity with routers, switches, firewalls, UPS systems, and electrical and cooling infrastructure.
• Experience with Visio, testing tools, and interpreting floor plans.
• Strong written and verbal communication skills.
• Ability to climb ladders and perform physically demanding tasks.
• Reliable transportation and a clean, insurable driving record.
• Fully vaccinated for flu, as required for hospital access.
• Basic console access and configuration knowledge.
• Familiarity with structured copper and fiber cabling and environmental monitoring tools.
• Experience with ServiceNow or similar ticketing and change management systems.
• Strong time management, attention to detail, and ability to work independently.
• CompTIA A+, Network+, or Cisco certifications such as CCNA.

Responsibilities

• Provide Smart Hands support for network and server hardware, including rack and stack, cabling, and hardware swaps.
• Troubleshoot physical connectivity issues, including cable tracing, module or port replacements, and resets.
• Perform routine equipment maintenance, hardware upgrades, and emergency repairs.
• Power cycle equipment, set up console access, and replace modules, disks, or power components as directed by remote teams.
• Document work performed, maintain service logs, and update relevant systems.
• Respond to tickets and update them to track information and maintain service-level agreements.
• Support inventory management, shipping and receiving, and site readiness tasks.
• Respond to emergencies and participate in rotating on-call schedules.
• Follow safety protocols and operational procedures, including change management policies.
• Provide project leadership and contribute to telecommunications and network system design.
• Translate business parameters and objectives into functional and/or technical requirements.

Benefits

• Medical, dental, and vision insurance with an employer contribution.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short- and long-term disability coverage.
• Paid time off.
• Employee assistance.
• 401(k) program with company match.
• Additional voluntary or legally required benefits.
• The position may be eligible for incentive compensation based on individual and/or company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed