Director - Networking
About The Position
The Director of Networking ensures quality and responsive services through management and delivery of ongoing preventative maintenance, assessment, and proactive monitoring of Collin College’s data network. The role provides technical guidance and support under the direction and leadership of Technical Services leadership and is responsible for a mission-critical service requiring stability, reliability, and performance optimization. The Director leads network engineering, Cisco network operations, and telecommunications staff; oversees enterprise network architecture and infrastructure governance; and manages data center operations, LAN/WAN architecture, network and telecommunications hardware, and distributed antenna systems for in-house cellular services. The position also supports security design and implementation, project management, technology research, system documentation, vendor relationships, and implementation work coordinated with construction projects. This position is based at the McKinney campus and requires regular on-site attendance; it is not remote. It is security sensitive and candidates are subject to a criminal background check and continuous DPS agency review.
Requirements
- Bachelor’s degree and seven years of experience in Information Technology, including at least three years in a formal leadership role.
- Knowledge and experience with network, infrastructure, and telecommunications technologies and protocols.
- Strong knowledge of IT Service Management principles, change management, incident management, problem management, and service delivery best practices.
- Excellent oral, written, interpersonal communication, and presentation skills.
- Familiarity with higher education data mandates including FERPA, HIPAA, CJIS, and Texas State DIR security frameworks.
- Ability to facilitate problem-solving among administrative groups with varying needs and priorities, and communicate effectively with administrative users, technical staff, and senior management.
- Ability to establish and monitor Key Performance Indicators, Service Level Agreements, and operational metrics.
- Regular on-site attendance at the McKinney campus.
- Candidates are subject to a criminal background check and continuous DPS agency review.
- Physical capacity for medium work: exerting up to 50 pounds occasionally, up to 20 pounds frequently, and/or up to 20 pounds constantly to move objects; duties may include talking, hearing, seeing, grasping, standing, walking, repetitive motions, stooping, kneeling, crouching, reaching, climbing, and balancing.
- Associate degree may be substituted for the required education and experience with an additional two years of directly related experience.
Nice To Haves
- ITIL Foundations certification.
- Cisco CCNA certification.
- Certified Information Systems Security Professional (CISSP) certification.
Responsibilities
- Provide leadership, oversight, coaching, mentoring, and performance management for network engineering, Cisco network operations, and telecommunications staff.
- Establish work priorities and allocate departmental resources to balance operational support and strategic initiatives.
- Promote continuous information operations and the integration of new value-added technical services and technology by ensuring adherence to best practices and proven methodologies.
- Provide technical leadership for enterprise network architecture, standards, and infrastructure governance.
- Maintain and support data center operations, LAN/WAN architecture, network hardware, telecommunications hardware, and distributed antenna systems for in-house cellular services.
- Provide network design, security analysis and design, implementation, standards definition and coordination, project management, and technology research.
- Develop departmental goals, objectives, key performance indicators, and service metrics aligned with institutional priorities.
- Manage staff in maintaining current system and network documentation and inventories.
- Coordinate with general contractors and project managers to keep system implementation, enhancement, and maintenance tasks on construction project timelines.
- Manage system documentation and procedures, and monitor and assess system and solution effectiveness over time.
- Assist with business requirements analyses with functional user groups and map requirements to appropriate existing or new software solutions for implementation.
- Oversee vendor relationships for maintenance, enhancements, and implementation of upgraded or new LAN/WAN and telecommunications systems.
- Perform other duties as assigned.
- Perform duties in accordance with college policies, procedures, and Core Values.
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What This Job Offers
Job Type
Full-time
Career Level
Director
