Networking Advisor

NTT DATA Services • Grand Rapids, MI

2d • $79,480 - $119,220 • Onsite

About The Position

The Networking Advisor provides on-site technical support for network infrastructure, hardware installations, and data center operations, working as the on-site extension of remote NOC and engineering teams. The role is hands-on and involves equipment installation, troubleshooting, maintenance, accurate documentation, and travel between sites throughout Michigan. The position is based daily at a client facility and requires an annual flu shot. As the client is supported 24/7, evening or weekend work may be required.

Requirements

• At least 7 years of IT experience.
• Ability to lift 50 pounds.
• Personal vehicle for travel between sites.

Nice To Haves

• High school diploma, trade-school training, or relevant experience.
• Strong understanding of networking, including OSI Layers 2 and 3, cabling, and data center operations.
• Familiarity with routers, switches, firewalls, UPS systems, and electrical and cooling infrastructure.
• Experience with Visio, testing tools, and interpreting floor plans.
• Strong written and verbal communication skills.
• Ability to climb ladders and perform physically demanding tasks.
• Reliable transportation and a clean, insurable driving record.
• Fully vaccinated for flu, as required for hospital access.
• Basic console-access and configuration knowledge.
• Familiarity with structured copper and fiber cabling and environmental monitoring tools.
• Experience with ServiceNow or similar ticketing and change-management systems.
• Strong time-management skills, attention to detail, and ability to work independently.
• Availability for shift work, weekends, holidays, and emergency callouts.
• CompTIA A+, Network+, or Cisco certifications such as CCNA.

Responsibilities

• Provide Smart Hands support for network and server hardware, including rack and stack, cabling, and hardware swaps.
• Troubleshoot and resolve physical connectivity issues, including cable tracing, module or port replacements, and resets.
• Perform routine equipment maintenance, hardware upgrades, and emergency repairs.
• Power-cycle equipment, set up console access, and replace modules, disks, or power components as directed by remote teams.
• Document work performed, maintain service logs, and update relevant systems.
• Respond to tickets and update them to track information and maintain SLAs.
• Support inventory management, shipping and receiving, and site-readiness tasks.
• Respond to emergencies and participate in rotating on-call schedules.
• Follow safety protocols and operational procedures, including change-management policies.
• Provide leadership for projects and contribute to telecommunications and network-system design.
• Translate business parameters and objectives into functional and/or technical requirements.

Benefits

• Medical, dental, and vision insurance with an employer contribution.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short- and long-term disability coverage.
• Paid time off.
• Employee assistance.
• Participation in a 401(k) program with company match.
• Additional voluntary or legally required benefits.
• May be eligible for incentive compensation based on individual and/or company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed