Network Technology Coordinator, ITS

Chicago Public Schools•Chicago, IL

10d•Hybrid

About The Position

The Office of Information and Technology Services (ITS) at Chicago Public Schools (CPS) is seeking a dynamic and highly mobile Network Technology Coordinator (TechCo). This role is crucial for providing technology support to schools that do not have a dedicated Technology Coordinator or Computer Technician. The TechCo will deliver timely on-site and remote technical support, focusing on urgent and high-impact requests to minimize disruption to education and optimize technology performance. This position operates under a Shared Services model, with TechCos assigned to specific Geographic Network Regions to create a unified and efficient support system. CPS is committed to providing world-class learning experiences and ensuring every student has access to the resources they need to succeed.

Requirements

Bachelor’s degree from an accredited college or university is required.
Minimum of three (3) years in systems administration or technical support is required.
Experience in basic computer hardware setup/troubleshooting and break-fix repairs (laptops, desktops) is required.
Experience with device re-imaging, software deployment, and basic AV equipment setup/troubleshooting is required.
Excellent customer service skills, including a positive, professional attitude.
Excellent verbal and written communication skills.
Exceptional problem-solving abilities with a methodical approach.
Proven technical proficiency in diagnosing and resolving hardware, software, and network connectivity issues, including break-fix and re-imaging.
Strong understanding of LAN/WAN concepts, network protocols, common operating systems (Chrome OS, iOS, Windows), and device platforms (Apple, Chromebook, Windows devices).
Proficiency in using ticketing systems (e.g., Service Now).
Ability to stay current with evolving technologies and trends and adhere to district policies and guidelines.
Must possess a valid driver's license and have access to reliable transportation.
Establish/Maintain Chicago Residency - Employees are required to live within the geographic boundaries of the City of Chicago within six months of their CPS hire date and maintain residency throughout their employment with the district. The Chicago residency requirement does not apply to temporary/part-time positions, however, all CPS employees must be residents of Illinois.

Nice To Haves

Experience in an educational or multi-site environment is preferred.
Skills in providing training are highly desirable.
Ability to prioritize tasks, manage time effectively, and work independently in a mobile environment.

Responsibilities

Assist with device management and asset compliance in collaboration with key ITS teams.
Collaborate with School Administrators to implement best practices around managing schools devices and technology, ensuring compliance with security and acceptable use protocols.
Support assigned Schools with the annual CPS Asset & Physical Inventory Audit.
Assist assigned schools with Jamf Pro to manage the school’s Apple devices.
Ensure device software compliance across all device platforms (Windows, Chromebooks, Apple), to include compliance for Assessment Readiness.
Coordinate with applicable ITS teams to conduct routine hardware assessments to ensure devices are kept in good working order.
Provide network and system maintenance support, executing preventative maintenance schedules for network and computer systems.
Provide network troubleshooting in collaboration with the ITS SOC team and perform visual inspections of network equipment to ensure optimal performance.
Provide technical assistance to school staff and students.
Provide guidance to school staff on the ITS student/staff account management procedures.
Troubleshoot hardware, software and network issues for staff and students based on tickets submitted by school users via the District’s ticketing system (i.e., ServiceNow).
Install, configure, and maintain hardware, software, and network equipment to ensure optimal performance.
Assist with technology equipment moves within the school, as needed, related to CPS school construction projects.
Conduct technical training and support in collaboration with other ITS teams who also provide training and support.
Conduct training sessions for school staff and students on various technologies; integrate new tools into daily operations and curriculum; and provide ongoing support.
Support the ITS Student Tech Crew program.
Communicate and collaborate with school administrators, their designees, and ITS staff and vendors.
Communicate proactively with school administrators and their designees.
Collaborate with other ITS staff and vendor teams who also provide virtual and on-site support to schools.
Maintains accurate, detailed, and timely records of support requests, resolutions, and travel in the District’s Ticketing System (i.e., ServiceNow).
Participate in team meetings.
Other duties as assigned.