Network Technician, Birmingham, AL

Support Tech•Birmingham, AL

19h•Onsite

About The Position

We are seeking a highly motivated and skilled Network Technician to maintain, troubleshoot, and support the company’s internal network infrastructure, primarily from the Birmingham office. The position also provides on-site network support and solutions to customers in the local Birmingham area. The ideal candidate has a strong understanding of networking principles, excellent problem-solving abilities, and a commitment to outstanding customer service. The Network Technician manages in-house network hardware and software, monitors network performance, maintains availability and security, and troubleshoots network issues. The role also involves traveling to customer locations to install, configure, and troubleshoot networks; assisting with setup, migrations, and upgrades; and providing technical guidance. The technician documents internal and customer network configurations and interactions, collaborates with IT colleagues, participates in an on-call rotation for after-hours support as needed, and keeps up with networking technologies and industry trends.

Requirements

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
At least 3 years of experience as a Network Technician or in a similar role.
Strong understanding of TCP/IP, DNS, DHCP, VPN, VLANs, and routing protocols such as OSPF and BGP.
Experience with network equipment from vendors such as Cisco, Ubiquiti, Meraki, Juniper, and Sonic Wall.
Proficiency in troubleshooting wired and wireless network connectivity issues.
Familiarity with network security concepts and best practices.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills, including the ability to explain technical concepts to non-technical users.
Ability to work independently and as part of a team.
Valid driver's license and reliable transportation for travel to customer sites.
Ability to lift and move network equipment weighing up to 50 lbs.

Nice To Haves

Industry certifications such as CompTIA Network+, CCNA, or equivalent.
Experience with virtualization technologies such as VMware or Hyper-V.
Knowledge of cloud networking concepts such as AWS or Azure.
Experience with network monitoring tools.
Experience with Datto and Autotask Applications.

Responsibilities

Install, configure, and maintain network hardware and software, including routers, switches, firewalls, wireless access points, and servers.
Monitor network performance and ensure network availability and security.
Perform regular network upgrades, patches, and backups.
Troubleshoot and resolve network-related hardware and software issues.
Maintain accurate network documentation, including diagrams, configurations, and inventory.
Implement and enforce network security policies and best practices.
Travel to customer locations in the Birmingham, Alabama area to provide on-site network installation, configuration, and troubleshooting services.
Diagnose and resolve LAN/WAN, Wi-Fi, and VPN connectivity issues.
Assist customers with network setup, migrations, and upgrades.
Provide technical guidance and support to customers on network-related inquiries.
Document customer interactions, solutions, and configurations.
Build and maintain customer relationships and help ensure customer satisfaction.
Collaborate with other IT team members to support seamless service delivery.
Participate in an on-call rotation for after-hours support as needed.
Stay up to date with networking technologies and industry trends.
Adhere to company policies and procedures.