Network Technician II

Howard University

34d•$60,000 - $72,000

About The Position

This multi-faceted technical position is responsible for network development and maintenance. Analyzing customer requests for service and maintenance calls in assigned area. The position is also responsible for troubleshooting, repairing and maintaining a variety of equipment. An employee in this class is responsible for communicating directly with customers. Work may be performed in a shop environment or on-site at other facilities.

Requirements

Proven experience as network technician or relevant position
Outstanding diagnostic, problem-solving and analytical skills
Good communication skills
Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies
Hands-on experience with common software, hardware, and telephony
BS/BA in computer science, computer engineering or relevant experience

Nice To Haves

CCENT/CCNA qualifications are strongly preferred

Responsibilities

Configures, installs, tests, troubleshoots, repairs and monitors operation of LAN hardware/software including desktop computers, data/voice/video communication systems, including peripheral devices, wiring and cabling to ensure connectivity and functionality.
Identifies and resolves network and telecommunication system malfunctions including connectivity and functionality for mainframe and remote access and other connections/interfaces; start/restart network after disruptions or failures using computer diagnostic tools and software; run system backups; resolves desktop computer problems.
Provides customer service through central help desk function to resolve or ensure resolution of problem diagnosis/assessment and repairs. Maintains database of user problems and resolution.
Performs routine network systems administration to include, but not limited to addition/deletion of users and hardware/software, defining access rights, implementing and ensuring compliance with security procedures and policies, purchasing hardware/software through state contracts, planning and implementing desktop computer migration and maintaining inventory control systems.
Advises and trains users on the operation and capabilities of hardware and application software.
Plans, schedules, installs and tests software updates and hardware upgrades; conducts need analysis of equipment, software, network security, budget, disaster recovery concerns, training and equipment resources to plan and recommend network changes in ways that meet program goals.
Coordinates network expansion with agency technical staff, consultants, contractual vendors or OTM.