Network Specialist II
About The Position
The Network Specialist II performs complex work overseeing activities associated with Local Area Networks (LAN), Wide Area Networks (WAN), and the selection and evaluation of data telecommunications network components. Under moderate direction of the IT Operations - Health Services Region IT Support Group Manager, the position performs network design and installation, training, evaluation of potential network enhancements, and customer support. The role has limited latitude for initiative and independent judgment and is responsible for compliance with applicable DSHS, HHSC, and DIR policies, standards, guidelines, and procedures. This is a full-time, 40-hour-per-week position based in Houston. Work outside regular hours and travel to other work locations may be required. The employee may also be assigned an alternate shift pattern or location to support disaster response, recovery, or Continuity of Operations activation. Other duties may be assigned.
Requirements
- Experience supporting Microsoft Windows desktop operating systems in a local or wide area network environment.
- Experience working in a trouble-ticket resolution environment, such as Remedy or Helix.
- Experience with Active Directory.
- Experience providing desktop support.
- Knowledge of personal computer hardware and software.
- Knowledge of network operating systems and security software.
- Knowledge of SCCM (System Center Configuration Manager).
- Knowledge of Service Level Agreements.
- Knowledge of troubleshooting and repairing IT-related hardware and software.
- Skill in verbal and written communication.
- Skill in installing and maintaining Windows operating systems, Active Directory, and Microsoft Office suites.
- Ability to translate technical and industry terms into non-technical language for training and orientation.
- Ability to recognize, analyze, and resolve network problems.
- Ability to organize and prioritize work.
- Ability to work in a team environment, recognize technical limitations, and seek competent assistance when needed.
- Ability to move computer and telecommunications equipment.
- Ability to work outside standard 8 a.m.–5 p.m., Monday–Friday hours.
- Ability to adhere to HHS Guiding Principles, Code of Ethics, and Universal Expectation for Personal Responsibility.
- Must be legally authorized to work in the United States without sponsorship.
- Must be willing to commute to the office on required days.
Responsibilities
- Provide front-line technical support to local and remote personnel for PC workstation hardware, software, and network or telecommunications connectivity.
- Perform desktop support, troubleshoot and repair hardware and software, and document issues in the assigned help desk system in a timely manner and in accordance with Service Level Agreement standards.
- Install, monitor, and maintain hardware that provides LAN services, and assist with support of WAN equipment and services.
- Support cables, hubs, switches, limited router functions, and related physical and logical network structures.
- Monitor performance and liaise with the Data Center Services vendor to help ensure service levels for network server hardware and operating systems, backup, and recovery services.
- Perform limited server duties, including adding network users and establishing rights and privileges, as well as other agency responsibilities not covered by the Data Center Services scope.
- Install and maintain hardware and software on agency workstations and other assigned systems.
- Maintain patch levels, connectivity, and appropriate security software and protections for customers.
- Provide limited instruction and user support to customer staff and local partner agencies on network, data, and telecommunications hardware, application software, utilities, and procedures.
- Instruct customers individually or in groups on IT system use and DSHS computer usage policies as needed.
- Evaluate new software and upgrades to existing software and identify potential benefits to the agency.
- Identify and recommend enhancements to network facilities.
- Participate in or support agency disaster response, recovery, or Continuity of Operations activation as assigned.
- Perform other duties as assigned.
Benefits
- 100% paid employee health insurance for full-time eligible employees
- Defined benefit pension plan
- Generous time off benefits
- Opportunities for career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
