Network Specialist II

Texas Health & Human Services Commission•Austin, TX

6d•$4,020 - $5,178•Onsite

About The Position

The Network Specialist II performs routine, journey-level network systems work under moderate supervision, with limited latitude to use initiative and independent judgment. The role provides user support and training on available hardware, software, and utilities; serves as a contact for remote network locations to clarify problems and resolutions; and educates users about less frequently used features of existing products. The specialist keeps current with work-related technology, operating systems, required training, system administration developments, and security best practices. The position assists with project and assignment goals, provides timely status updates to the team and leadership, and takes ownership of assigned tasks while working independently under moderate supervision. It also promotes teamwork and customer service, supports coworkers in meeting work goals, and may assist with more complex work. Duties may include maintaining network operating systems and security software, adding users, and establishing network rights and privileges. Other related duties may be assigned, including assistance with public health emergencies. This is an onsite role requiring work from an HHS office in Austin, Texas.

Requirements

Experience supporting Microsoft Windows-based computers in a local or wide area network environment.
Experience working in a trouble ticket resolution environment, such as BMC Helix.
Experience in Active Directory.
Experience providing computer support.
Knowledge of personal computer hardware and software.
Knowledge of network operating systems and security software.
Knowledge of SCCM (System Center Configuration Manager).
Knowledge of Service Level Agreements.
Knowledge of troubleshooting and repairing IT-related hardware and software.
Verbal and written communication skills.
Skill in installing and maintaining Windows operating systems, Active Directory, and Microsoft Office suites.
Ability to explain technical and industry terminology in nontechnical language for training and orientation.
Ability to recognize, analyze, and resolve network problems, train others, and oversee the work of others.
Ability to organize and prioritize work.
Ability to work in a team environment, recognize technical limitations, and seek competent assistance when needed.
Ability to move computer and telecommunications equipment.
Ability to work outside 8 a.m.–5 p.m., Monday–Friday, when needed.
Ability to adhere to HHS Guiding Principles, Code of Ethics, and Universal Expectation for Personal Responsibility.
Must be legally authorized to work in the United States without sponsorship.
Must be willing to commute to the office on required days.

Nice To Haves

Information Technology Infrastructure Library (ITIL v5) certification.
CompTIA A+ certification.

Responsibilities

Provide routine, journey-level user support and training on available hardware, software, and utilities.
Serve as a contact for remote network locations to clarify problems and resolutions.
Educate users on new or less frequently used features of existing products.
Keep current with work-related technology, operating system environments, required training, system administration developments, technologies, and security best practices.
Assist in completing project and assignment goals and provide timely status updates in the requested format.
Take ownership of assigned tasks, work independently under moderate supervision, and demonstrate initiative in problem-solving.
Promote teamwork and healthy working relationships, provide leadership toward work goals, and assist coworkers with job tasks.
Provide excellent customer service and maintain a friendly, helpful attitude with internal and external customers.
Assist other staff with work of greater complexity and, as applicable, maintain network operating systems and security software, add network users, and establish user rights and privileges.
Assist in responding to public health needs, including disease outbreaks and biological, environmental, or weather emergencies, and perform other related duties as assigned.