Network Systems Technician/Help Desk Technician (Confidential)

Regional Center of the East Bay • San Leandro, CA

1d

About The Position

Under general supervision, this position supports the organization's technical operations, including desktop hardware/software, server and network infrastructure, VoIP telecommunications, database, and web applications. The role will be filled based on the candidate's qualifications, either as a Network Systems Technician or Help Desk Technician.
Candidates with only Help Desk support experience are encouraged to apply.

Requirements

• College degree in Computer Science or related field highly desirable.
• At least 2 years of Help Desk experience and 1 year of experience with network systems.
• Experience with database and web development, maintenance, and delivery.
• High School Diploma or GED.
• At least 1 year of Help Desk experience.
• Ability to identify and resolve hardware and software issues.
• Strong oral and written communication skills.
• Valid driver’s license (CDL) and reliable, insured transportation.
• Ability to lift up to 40 pounds.

Responsibilities

• Maintain and support all server, network, and desktop hardware and software.
• Perform tasks to ensure functionality of VoIP telecommunication systems.
• Develop, maintain, and troubleshoot database and web applications.
• Create, manage, and troubleshoot system and user accounts.
• Provide first-level technical support for hardware, software, and user accounts via phone or email.
• Set up and maintain desktop/laptop hardware and software.
• Manage and troubleshoot VoIP telecommunication systems.
• Maintain inventory of Information Systems hardware and software.
• Support the Door Card System.
• Perform other related duties as required.
• Collaborate effectively with a diverse staff and demonstrate cultural awareness.

Benefits

• 3 weeks paid vacation + 12 sick days
• 13 paid holidays + 3 floating holidays
• Multiple options for medical care (including Kaiser at 100% employer paid for employee)
• Dental and vision plans
• CalPERs Retirement (pension)
• Student Loan Forgiveness
• Flex schedule, if applicable
• Work at Home schedules, if applicable
• Employee Assistance Program, including mental health care

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED