Help Desk Technician

First National Bank Texas • Killeen, TX

3d • Onsite

About The Position

This role involves providing technical support to company employees by answering incoming calls, troubleshooting and resolving technical problems, and acting as a liaison between employees and IT support departments. The technician will support and monitor various software, applications, and hardware, and perform follow-up calls regarding tickets and issues. Effective communication with both technical and non-technical audiences is essential. The role also requires completing customer service training, and periodic travel may be necessary. Other duties may be assigned.

Requirements

• High School Diploma or Equivalent
• At least 18 years of age
• Previous Customer service experience
• Good verbal and written communication
• Working knowledge of Microsoft Office
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Nice To Haves

• Technical troubleshooting experience preferred

Responsibilities

• Answer incoming calls
• Troubleshoot and resolve technical problems; escalate accordingly
• Act as a liaison between company employees and the IT support departments
• Support and monitor various software, applications, and hardware
• Perform follow-up calls to customers and other IT departments regarding tickets/issues
• Effectively communicate with technical and non-technical audiences
• Complete company-provided customer service training as required
• Periodic travel may be required
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED