Help Desk Technician

LATSHAW DRILLING COMPANY LLC•Tulsa, OK

4d•Onsite

About The Position

Latshaw Drilling is seeking a dependable and customer-focused Help Desk Technician to join our IT team. This position serves as the primary point of contact for employees experiencing technical issues related to hardware, software, networking, and user access. The ideal candidate will have strong communication skills, a willingness to learn, and a passion for solving technical problems in a fast-paced environment.

Requirements

Associate degree in Information Technology or related field preferred, or equivalent work experience
0–3 years of IT support, help desk, or customer service experience
Strong communication and customer service abilities
Strong troubleshooting and problem-solving skills
Ability to multitask and prioritize effectively
Dependable attendance and professionalism
Ability to explain technical concepts to non-technical users
Eagerness to learn and grow within the IT field
Ability to lift and move computer equipment up to 40 lbs
Ability to sit, stand, and use computer equipment for extended periods

Nice To Haves

Previous experience in the oil and gas industry is a plus
Experience with Windows 10/11
Experience with Windows Server environments
Experience with Active Directory
Experience with On-premise Microsoft Exchange
Experience with VPN connectivity
Experience with Printers and scanners
Experience with Basic TCP/IP networking
Experience with Remote support tools
Experience with Desktop and laptop hardware troubleshooting
Experience with Mobile device support
Stable work history preferred
Occasional travel to remote locations or field sites if needed

Responsibilities

Provide first-level technical support via phone, email, remote support, and in-person assistance
Troubleshoot and resolve hardware, software, printer, and connectivity issues
Log, track, prioritize, and close support tickets within the IT Service Management (ITSM) system
Support Windows desktops/laptops, Microsoft Office applications, mobile devices, and core business systems
Perform Active Directory user administration including password resets, account unlocks, and account maintenance
Install, configure, maintain, and deploy workstations, printers, and peripherals
Escalate unresolved or advanced technical issues to senior IT staff when necessary
Assist with onboarding/offboarding activities including equipment setup and account provisioning
Create and maintain IT documentation, knowledge base articles, and standard procedures
Support remote users and field personnel as needed