Help Desk Technician

JENSEN INFRASTRUCTURE•Reno, NV

2d•Onsite

About The Position

The Help Desk Technician, based at our Corporate Headquarters in Reno, Nevada, is a pivotal role in delivering exceptional technical support to our users. You will be working in a dynamic team environment in a modern, clean office. Our Help Desk Technicians address and resolve technical issues, ensuring that our employees can efficiently utilize computer systems, software, and hardware. Reporting to our IT Infrastructure Manager, you’ll primarily work with a talented team of Computer Support Specialists and Systems Administrators within our infrastructure department. You will work with computer users throughout the company and outside vendors.

Requirements

Demonstrated knowledge of IT security practices
Commitment to maintaining a secure IT environment
Lifelong learner
1 - 2 years of solid on-the-job experience including VOIP and Office 365 programs
Passion for IT
Troubleshooting expertise
Skills to provide top-notch technical support

Nice To Haves

CompTIA A+ certification preferred

Responsibilities

Set up and install cables, operating systems, software, hardware, and peripheral equipment, following design or installation specifications; enter commands and observe system functioning to verify correct operations and detect errors.
Resolve software or hardware operation issues; guide users through troubleshooting procedures and develop troubleshooting scripts.
Record daily data communication transactions, problems, remedial actions taken, and installation activities.
Collaborate with the infrastructure team to analyze, modify, and test computer systems and programs based on users and system specifications.
Prepare evaluations of software or hardware and recommend improvements or upgrades.
Maintain a secure IT environment, fostering a culture of security consciousness within the company.
Provide professional communication and excellent customer service when interacting with both internal and external stakeholders.