Help Desk Technician
About The Position
Transform technology into opportunity as a Help Desk Technician I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Technician I you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Technician I joining our team to provide support via the telephone and/or Internet to respond to customer inquiries and resolve routing issues. Responds to inquiries received through phone, mail and/or face-to-face contact by following standard scripts and procedures. Capable of using a computer system to track questions and answers, as well as enter orders. Responds to inquiries requiring a written response with the use of standard or form letters. Provide technical audiovisual, multi-media, and video support services for meetings, conferences, training sessions, and other events. Assist in the setup, installation, testing, operation, and maintenance of equipment for audio and video conferencing and teleconferencing meeting needs. Assist with audio visual system deployments including hardware and software configuration. Conducts sound, visual, and performance quality checks on AV equipment. Assist in operating sound and visual equipment during live events. Performs maintenance actions including inspections, service contracts, and upgrades. Monitors VTC equipment and system performance to ensure satisfactory operation. Troubleshoots hardware, software, infrastructure and Enterprise problems. Install video switching devices, media converters, wall monitors/televisions, and video control devices that support AV systems. Provides technical assistance and training to users. Participates in special projects as required. May provide guidance and work leadership to less-experienced staff members. Resolves more complex issues submitted by less-experience Specialists. Participates in special projects as required.
Requirements
- 1+ years of related customer support, call center or help desk experience.
- Provide weekend and holidays coverage as needed.
- Requires a High School Diploma or GED.
- Must be able to obtain/retain an FAA PIV badge (Mandatory).
- Must be a citizen of the United States of America, or an alien who has been lawfully admitted for permanent residence as evidenced by Alien Registration Receipt Card Form I-151, or who presents other evidence from the U.S. Citizenship and Immigration Service that employment must not affect his/her immigration status.
- Aliens and foreign nationals proposed under this contract must meet the following conditions in accordance with FAA Order 1600.72A, chapter 5, paragraph 7 & 8: Must have resided within the United States for three (3) of the last five (5) years unless a waiver of this requirement is requested and approved in accordance with the requirements stated in FAA Order 1600.72A, chapter 5, paragraph 9; A risk or sensitivity level designation can be made for the position; and The appropriate security-related background investigation/inquiry can be adequately conducted.
Nice To Haves
- Associates Degree preferred.
- ITIL Foundation Certified (Preferred).
- HDI CSR Certified (Preferred).
Responsibilities
- Provide support via the telephone and/or Internet to respond to customer inquiries and resolve routing issues.
- Respond to inquiries received through phone, mail and/or face-to-face contact by following standard scripts and procedures.
- Use a computer system to track questions and answers, as well as enter orders.
- Respond to inquiries requiring a written response with the use of standard or form letters.
- Provide technical audiovisual, multi-media, and video support services for meetings, conferences, training sessions, and other events.
- Assist in the setup, installation, testing, operation, and maintenance of equipment for audio and video conferencing and teleconferencing meeting needs.
- Assist with audio visual system deployments including hardware and software configuration.
- Conduct sound, visual, and performance quality checks on AV equipment.
- Assist in operating sound and visual equipment during live events.
- Perform maintenance actions including inspections, service contracts, and upgrades.
- Monitor VTC equipment and system performance to ensure satisfactory operation.
- Troubleshoot hardware, software, infrastructure and Enterprise problems.
- Install video switching devices, media converters, wall monitors/televisions, and video control devices that support AV systems.
- Provide technical assistance and training to users.
- Participate in special projects as required.
- Provide guidance and work leadership to less-experienced staff members.
- Resolve more complex issues submitted by less-experience Specialists.
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
- variety of medical plan options, some with Health Savings Accounts
- dental plan options
- a vision plan
- a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- full flex work weeks where possible
- a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- short and long-term disability benefits
- life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
