Network Systems Engineer
About The Position
The Network Systems Engineer will be responsible for ensuring all incidents, requests, and changes are fully managed and documented in a timely manner. This role involves orienting new hires with relevant IT processes, effectively communicating with the user community, IT team, and leadership, and regularly interfacing with local business and IT leadership to ensure proper alignment. The position may require travel to related locations for in-person support. Key responsibilities include maintaining daily backups of local File Servers, ensuring audio and video conferencing capabilities and technology are functional, and developing and maintaining standard site management and disaster contingency plans. The engineer will also manage desktop/laptop hardware and software according to VITAS standards, coordinate all downtime and service impacting activities, and manage the process for equipment orders. Additionally, the role involves assisting in the coordination of office moves and additions, participating in disaster recovery and security audits, maintaining and producing inventory reporting of IT assets in the ITSM tool, and providing backup support to other regions as needed.
Requirements
- Two to four years of experience in an enterprise IT environment
- Knowledge of the service delivery and service support areas of the Information Technology Infrastructure Library (ITIL) with specific experience in Incident & Problem Management
- Ability to express complex technical concepts effectively, both verbally and in writing
- Excellent analytical and organizational skills
- Ability to work independently with limited supervision or collaboratively
- Excellent communication, efficient troubleshooting, and high level of motivation and time management skills
- Ability to work well with people from different disciplines with varying degrees of technical experience
- Ability to work on various assignments simultaneously
- Strong interpersonal skills within all levels of the organization
- Ability to navigate within automated systems and proficiency in Outlook, Word and Excel
Nice To Haves
- Certified in ITIL foundations is desirable.
Responsibilities
- Ensure all incidents, requests, changes etc. are fully managed and documented in a timely manner
- Orient new hires with relevant IT processes
- Effectively communicate to user community, IT team and relevant leadership
- Regularly interface with local business leadership and IT Leadership to ensure proper alignment
- Travel to related locations as needed to provide in-person support
- Maintain adequate daily backups of local File Server
- Maintain audio and video conferencing capabilities and technology
- Develop and maintain standard site management and disaster contingency plans and verify that these documents are correct and up to date
- Maintain desktop/laptops hardware and software according to VITAS standards
- Coordinate all downtime and service impacting activities
- Manage the process when requesting and/or fulfilling equipment orders
- Assists in the coordination of office moves and office additions
- Participate in disaster recovery and security audits on file servers, desktop/laptop and related systems.
- Maintain and produce inventory reporting of IT assets in ITSM tool
- Provide backup support to other regions as needed, via telephone or on site.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
