Network/Systems Administrator

Pivotal Solutions, Inc.•Laytonsville, MD

About The Position

The Network/Systems Administrator is responsible for diagnosing and troubleshooting advanced server, networking, and cloud services issues. This role involves handling escalations, including critical system down issues, complex problems that have bypassed the Desktop Support team, and managing executive-level escalations. The administrator will document resolutions, communicate them to the Helion team and clients, and collaborate with internal teams, external vendors, and the Tier III support team to resolve escalated issues.

Requirements

1+ years of experience as a Windows Systems Engineer or Windows Systems Administrator
Microsoft Server 2003-2019 Operating Systems knowledge
Active Directory domains in a multi-server domain/forest experience
DHCP management and failover setup and configuration experience
DNS management experience
Cisco Networking knowledge
Firewall access rule configuration and port forwarding experience
Bandwidth monitoring experience
ISP or WAN connection issues troubleshooting experience
Microsoft Exchange 2007-2016 installation, configuration, and support experience
Office 365 migration, configuration and support experience
Barracuda spam filter configuration, maintenance, and support experience
External DNS record configuration: SPF, DKIM, DMARC experience
Hyper V hosts and virtual servers installation, configuration, and troubleshooting experience
VM hosts and virtual servers installation, configuration, and troubleshooting in a VMware environment experience
Azure Active Directory Connect/Active Directory File Server experience in an enterprise environment
Windows Power Shell scripting for automation or maintenance experience
Technical expertise on O365 services: Teams, Azure, Multi-factor Authentication and Single Sign On
Scripting/Programming experience using PowerShell, Bat files, and Kaseya’s proprietary scripting engine

Nice To Haves

AZ-104 certification
AZ-500 certification

Responsibilities

Diagnose and troubleshoot advanced server, networking, and cloud services issues.
Handle critical system down issues requiring collaboration with internal teams and external vendors.
Resolve complex issues escalated from the Desktop Support team.
Document details of resolutions and communicate them to the Helion team and clients.
Collaborate with the Tier III support team to resolve escalated issues.
Manage and resolve all Executive and Owner level escalations.
Coordinate with outside vendors to resolve high-level escalations from the Service Desk.
Install, configure, troubleshoot, and decommission Microsoft Server Operating Systems (2003-2019).
Manage and maintain Microsoft Server settings.
Configure, test, and deploy Group Policy.
Install, configure, and troubleshoot Active Directory domains in a multi-server domain/forest.
Install, migrate, and programmatically deploy printers.
Configure, test, and deploy Folder Redirection.
Configure, test, and deploy DFS for shared file storage.
Configure, test, and deploy OneDrive personal file redirection.
Manage DHCP and set up/configure failover.
Manage DNS.
Manage 3rd party applications, including installation, configuration, and troubleshooting.
Configure Cisco networking, including firewall access rules and port forwarding.
Monitor bandwidth.
Troubleshoot ISP or WAN connection issues.
Install, configure, and support Microsoft Exchange (2007-2016).
Migrate, configure, and support Office 365.
Configure, maintain, and support Barracuda spam filters.
Configure external DNS records (SPF, DKIM, DMARC).
Install, configure, and troubleshoot Hyper V hosts and virtual servers.
Install, configure, and troubleshoot VM hosts and virtual servers in a VMware environment.
Work with Azure Active Directory Connect/Active Directory File Server experience in an enterprise environment.
Write Windows PowerShell scripts for automation or maintenance.
Provide technical expertise on O365 services like Teams, Azure, Multi-factor Authentication, and Single Sign On.
Create, test, modify, and deploy scripts using PowerShell, Bat files, and Kaseya’s proprietary scripting engine for application deployment/removal, icon deployment, and file/resource auditing.