Network/Systems Administrator I - Messaging

Computer World Services • Hampton, VA

1d • Onsite

About The Position

The Messaging and Collaboration Administrator will be responsible for managing user accounts in AD/Azure AD, distribution lists, and shared mailboxes. This role involves troubleshooting outlook and cloud mailbox issues, managing mailbox cloud licenses, and collaborating with Tier III and other Tier II support groups. The administrator will utilize Active Directory and Exchange tools, along with PowerShell cmdlets and scripts, for troubleshooting and managing Exchange. Support for Microsoft TEAMS and working with Microsoft to resolve system issues are also key responsibilities. The position requires shadowing intermediate technicians to advance knowledge.

Requirements

• Solid understanding of exchange services management in a hybrid on-prem and cloud environment
• Experience with Mail Flow, Disaster Recovery, Managed Availability, Messaging Policies, Compliance, Configuring Reporting & Logging, Mailbox migrations both on prem and cloud, and a deep understanding of SMTP
• Experience with on-prem and cloud tools to include active directory, azure active directory, Cloud Exchange Admin Center (EAC), Microsoft Entra Identity, MFCMapi, MS Purview, M365 Defender, and PowerShell scripting and remedy ticketing system
• Fair troubleshooting background with the ability to assist with troubleshooting complex problems and issues with guidance from intermediate and senior technicians
• Security + or other qualifying IAT II certification
• Microsoft Azure Fundamentals (AZ-900) certification within 90 days
• Active Secret Clearance

Nice To Haves

• Microsoft 365 Admin Center
• Microsoft Entra Identity
• Exchange Admin Center
• MS 365 Defender
• MS Purview
• Account management using active directory on-prem and AZURE cloud environments
• Troubleshooting exchange servers and cloud exchange environments to include mail flow, outlook, mailbox licensing, teams, one drive, and mailbox configuration and compliance
• BUEM and Microsoft TEAMS
• Microsoft Windows Server 2016/2019/2022
• Microsoft MCSA 2012 or newer
• Microsoft Azure Administrator Associate, AZ-104
• Microsoft 365: Administrator (MS-102)

Responsibilities

• Managing user accounts in AD/Azure AD
• Managing distribution lists and shared mailboxes
• Troubleshooting outlook and cloud mailbox issues
• Managing mailbox cloud licenses
• Working with Tier III and other Tier II support groups
• Ability to use Active Directory and Exchange tools for troubleshooting
• Using PowerShell cmdlets and scripts to manage Exchange
• Microsoft TEAMS support
• Working with Microsoft to troubleshoot system issues
• Shadowing intermediate technicians to advance knowledge

Benefits

• Computer World Services is an affirmative action and equal employment opportunity employer.
• Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
• Computer World Services is committed to the full inclusion of all qualified individuals.
• As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations.
• If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed