Messaging Administrator

Texas Health & Human Services Commission•Austin, TX

1d•$5,798 - $9,508•Remote

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Serves as a senior technical specialist responsible for the administration, maintenance, and optimization of HHSC Enterprise Messaging and Collaboration systems. Oversees system implementations, change management, disaster recovery, performance monitoring, and service availability. Collaborates with internal IT teams, vendors, and service providers to implement and support messaging, mobility, and collaboration technologies. Provides expertise in email security, spam mitigation, incident response, mobile device management (MDM), SMTP services, and Microsoft Teams service configuration. Acts as an escalation point for enterprise support operations and participates in 24/7 on-call support to ensure reliable and secure communication services across the organization.

Requirements

Knowledge of Enterprise Messaging and Collaboration platforms and technologies.
Knowledge of Microsoft 365, Exchange Online, email administration, and collaboration services.
Knowledge of System administration, maintenance, monitoring, and performance management principles.
Knowledge of IT service management, service level agreements (SLAs), and vendor management practices.
Knowledge of Change management, disaster recovery, business continuity, and system availability methodologies.
Knowledge of Information security principles, email security controls, spam filtering, phishing mitigation, and malware protection.
Knowledge of Mobile Device Management (MDM) technologies and mobile administration concepts.
Knowledge of SMTP services, messaging protocols, and enterprise communications infrastructure.
Knowledge of Systems analysis, planning, and implementation methodologies.
Ability to maintain the security and integrity of critical infrastructure systems by preventing unauthorized access and ensuring compliance with laws and regulations related to national security and foreign ownership restrictions.
Skill in Administering, maintaining, and troubleshooting enterprise messaging and collaboration systems.
Skill in Analyzing system performance metrics and identifying opportunities for improvement.
Skill in Planning, coordinating, and implementing complex technology deployments and upgrades.
Skill in Diagnosing and resolving technical issues in enterprise environments.
Skill in Developing strategic and tactical technology plans.
Skill in Collaborating with internal stakeholders, vendors, and professional services organizations.
Skill in Managing security incidents, including phishing, malware, and spam-related events.
Skill in Automating administrative processes and improving operational efficiency.
Skill in Providing advanced technical support and escalation management.
Skill in Preparing recommendations, reports, and technical documentation.
Ability to Analyze complex technical environments and recommend effective solutions.
Ability to Lead system implementation efforts and coordinate activities across multiple teams.
Ability to Ensure high availability, reliability, and security of enterprise messaging services.
Ability to Evaluate business requirements and translate them into technical solutions.
Ability to Manage multiple priorities and projects simultaneously.
Ability to Communicate technical concepts effectively to technical and non-technical audiences.
Ability to Establish and maintain productive working relationships with customers, vendors, and IT teams.
Ability to Serve as a technical lead and escalation resource for critical incidents.
Ability to Provide effective 24x7 operational support in a mission-critical environment.
Ability to Exercise independent judgment in analyzing, planning, and implementing enterprise technology solutions.
Graduation from an accredited four-year college or university with a bachelor’s degree in information technology, Computer Science, Management Information Systems, Cybersecurity, Computer Engineering, or a related field Preferred.
Relevant work experience may be substituted for education on a year-for-year basis.
Minimum of five (5) years of experience administering, maintaining, and supporting enterprise messaging and collaboration platforms preferred.
Experience administering Microsoft 365 and Exchange Online environments, including email administration, collaboration services, and messaging infrastructure required.
Experience implementing and supporting enterprise technology solutions, including system deployments, upgrades, change management, and disaster recovery activities required.
Experience working within government, healthcare, or other highly regulated environments preferred.
Experience troubleshooting and resolving complex technical issues in large-scale enterprise environments preferred.

Nice To Haves

Preferred certifications: MS-900 Microsoft 365 Fundamentals, SC-900 Microsoft Security, Compliance, and Identity Fundamentals, AB-900: Microsoft 365 Copilot and Agent Administration Fundamentals, MS-700 Teams Administrator Associate, MS-102 Administrator Expert, AZ-104 Microsoft Azure Administrator

Responsibilities

Performs advanced administration, maintenance, monitoring, and analysis of enterprise messaging and collaboration systems to ensure compliance with organizational standards, policies, operational requirements, service contracts, service level agreements (SLAs), and performance expectations. Responsible for maintaining the reliability, security, and effectiveness of enterprise communication platforms while monitoring system health and service delivery. 25%
Reviews system plans and coordinates system implementations by analyzing operational and technical data to support architectural and strategic decisions related to messaging and collaboration technologies. Responsibilities include managing deployments, overseeing change management activities, supporting disaster recovery planning and testing, optimizing system performance, providing incident support, developing and delivering training, implementing automation solutions, and ensuring overall system availability and business continuity.10%
Develops and implements strategic and tactical plans for collaboration and mobility technologies by working closely with agency IT administrators, resource owners, vendors, and professional services organizations. Provides technical leadership for technology initiatives, resolves complex issues, and supports the implementation, optimization, and continuous improvement of enterprise collaboration solutions. 10%
Conducts studies and assessments of system utilization and performance to identify opportunities for improvement and enhance service delivery. Partners with the HHS Information Security Office to develop requirements and implement email security controls, including spam mitigation strategies, phishing remediation efforts, malware incident response activities, and security event management processes that protect enterprise communication systems. 15%
Serves as a senior escalation point and technical support resource for HHS agencies, business units, and service desks. Provides expert-level troubleshooting and operational support for enterprise messaging and collaboration services and participates in a 24x7 on-call rotation to ensure timely resolution of critical incidents and uninterrupted service availability. 20%
Manages applications that are hosted on, integrated with, or dependent upon enterprise messaging and collaboration technologies, including Microsoft 365, SMTP services, and related messaging and mobility platforms. Ensures applications are properly maintained, secured, supported, and aligned with organizational technology standards and business requirements. 20%