Network / System Engineer
About The Position
Genesis10 is seeking a Copilot Studio Operations Support professional for a remote position with a Global Financial Institution. This is a 12+ month contract opportunity. The role involves providing L3 support for the Copilot Studio platform, agents, and integrations. The successful candidate will manage the incident lifecycle from triage to resolution, handle environment provisioning, and monitor agent performance using Azure tools. The pay range for this position is $58.31 - $66.31 per hour. Genesis10 is a top staffing firm with a large client base, offering various benefits for contract roles.
Requirements
- Strong knowledge of Copilot Studio / Power Platform
- Good experience with Azure (IAM, monitoring, platform services)
- Understanding of APIs & connectors (REST, custom connectors)
- Experience with monitoring tools such as Azure Application Insights and Copilot Studio Analytics
- Familiarity with Microsoft Defender / Purview
- Basic scripting skills (PowerShell / Python preferred)
- Exposure to AI/ML or conversational AI platforms
- Experience with ServiceNow
Nice To Haves
- Java/.NET experience
- Strong incident management skills (ITIL preferred)
- Experience troubleshooting distributed systems
- Strong analytical thinking, problem-solving, and curiosity
- Excellent communication and stakeholder coordination skills
Responsibilities
- Provide L3 support for Copilot Studio platform, agents, and integrations
- Troubleshoot issues and coordinate with Ops/Cloud Engineering teams
- Own the incident lifecycle: lead triage, engage appropriate teams, communicate status, and drive resolution
- Handle environment provisioning requests and intake processes
- Manage Azure access & roles and Power Platform / Copilot Studio admin permissions
- Secure elevated access and compliance controls
- Monitor agent performance, usage, and reliability using Copilot Studio analytics and Azure monitoring tools
- Analyze conversation outcomes, errors, and trends to drive improvements
- Assist developers in troubleshooting agent issues, connectors, and platform constraints
- Enforce governance standards for agents, connectors, and data access
- Support the end-to-end agent lifecycle
- Identify opportunities for automation and continuous improvement
Benefits
- Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
