Network Specialist I

Texas Health & Human Services Commission•Houston, TX

13d•$3,581 - $4,477

About The Position

The Network Specialist I performs moderately complex (journey-level) computer systems support work for the Texas Health and Human Services Commission. The role provides customer support for agency information technology systems and operates automated office equipment in stand-alone, network, or mainframe environments. The specialist works under general supervision, with moderate latitude for initiative and independent judgment, and may train others. The position troubleshoots computer problems; prepares equipment for employee use; installs, maintains, relocates, tests, and upgrades hardware and software; and responds to user questions about computers and applications. It also assists with network maintenance, backups and recovery, performance tuning, capacity planning, operating systems, and security software. The specialist communicates with users, vendors, management, network lead staff, and remote network locations, and may assist with evaluations of new or upgraded equipment and software. The position is full-time, nonexempt, and has a day shift. It is located at 5425 Polk St, Houston, Texas. The position may be eligible for telework, subject to applicable state and agency policies, supervisor discretion, and business needs. The salary range is $3,581.33–$4,476.83 per month.

Requirements

Two years of experience in PC troubleshooting and customer service.
Two years of experience in technical computer support providing direct end-user technical support and desk-side PC repair services.
Valid driver’s license.
Basic knowledge of network infrastructure troubleshooting methods, personal computer hardware and software, laptop operating systems and security applications, and performance-monitoring and capacity-management tools.
Ability to identify, analyze, and resolve network and computer system connectivity issues.
Ability to use IBM or Dell personal computers or laptops released by manufacturers within the past four years.
Ability to use Microsoft Office 2016, Office 365, or Office 2019, including Excel, Internet Explorer, Outlook, PowerPoint, Word, and Visio, or equivalent applications.

Nice To Haves

Graduation from an accredited two-year college with major coursework in computer science, management information systems, or a related field is generally preferred. Education and full-time paid work experience may be substituted on a year-for-year basis.

Responsibilities

Troubleshoot and resolve computer-related problems.
Set up equipment for employee use and perform or ensure proper installation of cables, operating systems, and appropriate software.
Install, maintain, relocate, test, and upgrade new and existing hardware and software.
Provide customer service and respond to user inquiries about computer software, hardware operation, and system and application use and interfaces.
Perform backup, recovery, and archival procedures for files stored on PC systems.
Assist with maintaining network physical and logical structures and with installing and testing hardware and software.
Support performance tuning and capacity planning to improve network resource performance and help maintain network support software.
Assist with maintaining network operating systems and security software, including adding users and establishing access rights and privileges.
Communicate with vendors, users, management, and network lead staff.
Serve as the point of contact for remote network locations to clarify problems and identify solutions or corrective actions.
Assist with or conduct evaluations of new or upgraded hardware and software, identifying strengths, weaknesses, and potential benefits to the agency.
Perform related work as assigned.
May train others.