Network Senior Director of Infrastructure (Facilities)

Citizen Advocates, Inc.•Malone, NY

12d•$120,000 - $145,000•Onsite

About The Position

The Network Senior Director of Infrastructure (Facilities) leads day-to-day oversight and execution of the Network’s physical infrastructure program across Citizen Advocates and St. Joseph’s Recovery Centers. The portfolio includes Facilities, Environmental Services, Capital Projects, Transportation, and Safety, and represents more than $80 million in fixed assets. The role is accountable for the condition, safety, and regulatory compliance of Network-owned, leased, or rented properties and vehicles, while the Network Associate Vice President of Infrastructure & Technology retains ultimate strategic and fiduciary ownership. The Director of Network Facilities and Fleet & Transportation leadership handle day-to-day operations and contractor oversight; this role owns execution outcomes and budget administration within AVP-approved parameters. The position develops and executes infrastructure strategy and capital investment priorities, administers network-wide budgets, grants, and vendor outcomes, and provides executive oversight of facilities, transportation, capital projects, and safety programs. It supervises the Director of Network Facilities, Transportation, Capital Projects, and Safety, and provides oversight through that role of the Associate Director tier and facilities maintenance and Fleet & Transportation Operations staff. The role prepares infrastructure and capital information for the AVP’s Board and Executive Leadership Team reporting, liaises with contractors, regulators, and external agencies on matters above the Director’s authority, and serves as the Network’s Emergency Preparedness Coordinator. It requires daily travel to Network locations and availability to respond to any site 24/7 for emergencies. Hours and schedules may vary according to organizational needs and workload.

Requirements

Minimum 10 years of progressively responsible experience in facilities management, construction, building operations, engineering, maintenance, or a related field, including demonstrated leadership responsibility.
Experience leading complex, multi-site operations and supervising managers, supervisors, or multidisciplinary teams.
Demonstrated experience managing significant facilities, capital projects, budgets, or physical assets.
Valid New York State driver’s license, an insurable driving record, and reliable transportation.
Ability to travel daily to any Network location and respond to any site 24/7 for emergencies.
Ability to see the big picture and set strategy rather than manage at site-operation granularity.
Ability to communicate succinctly with executive leadership and external regulators, prioritize and budget across competing network-wide capital projects, and keep leadership appropriately informed.
Ability to solve problems and make decisions without significant intervention from superiors and to budget for a network with over $80 million in fixed assets.
Ability to build and manage vendor relationships and source multiple competitive vendors for the same product or service.
Ability to write bid packages, prepare board-level reports, speak publicly when called upon, and read blueprints, construction documents, and land surveys.
Collaborative leadership skills and ability to influence others, present credible reports, and work across departments.
Strong organization, written and verbal communication, financial acumen, strategic thinking, confidentiality, and sound problem-solving judgment.
Competency levels listed: Communication—Advanced; Client Focus—Advanced; Problem Solving—Advanced; Teamwork—Advanced; Stress Management—Advanced.
Bachelor’s degree in facilities management, construction management, engineering, architecture, business/management, or a related field is preferred; an equivalent combination of education, training, and significant relevant professional experience will be considered.

Nice To Haves

Experience with transportation or fleet operations, grant-funded projects, procurement or bidding, and regulated or licensed environments.
Certified Facility Manager (CFM), Certified Healthcare Facility Manager (CHFM), Project Management Professional (PMP), or OSHA 30-Hour certification.
Experience in a behavioral health, human services, hospital, or other OASAS/OMH/OPWDD-licensed setting.

Responsibilities

Oversee the day-to-day function, safety, and regulatory compliance of all Network-owned, leased, or rented real estate and physical assets, including building systems and transportation, and report results to the AVP.
Recommend and execute improvements to facilities and infrastructure within growth and expansion priorities approved by the AVP.
Ensure Network properties are well maintained and professionally appointed; review aesthetics and escalated risk-management assessments.
Develop and recommend capital budget priorities for the facilities and infrastructure portfolio, and gather and quantify data for grants and capital budgeting for AVP review and approval.
Review and approve capital project status reports, and escalate schedule or budget variances beyond delegated authority to the AVP with a recommended course of action.
Manage bid-package strategy and vendor or contractor sourcing above the Director’s delegated authority, address unresolved vendor or contract issues, and escalate final awards above delegated authority to the AVP.
Evaluate Network energy consumption and recommend capital investments for efficiency and infrastructure modernization.
Directly supervise the Director of Network Facilities, Transportation, Capital Projects, and Safety, and provide executive oversight through that role of the Associate Director tier and facilities maintenance and Fleet & Transportation Operations teams.
Review project and corrective-action status reports and hold the Director accountable for reporting cadence, site visits, and escalations.
Execute personnel strategy for facilities, transportation, and capital projects, including organizational structure, staffing, and succession planning within AVP-approved headcount and budget.
Oversee Network vehicles and Township Auto shop operations, including fleet condition, cost recovery, and insurance and DMV licensing requirements.
Prepare board-level capital and infrastructure materials and data for the AVP, liaise between project contractors and Administration, and represent the AVP on infrastructure matters as directed.
Provide regular updates to the AVP on infrastructure status, major capital projects, and departmental performance.
Serve as day-to-day contact with regulators and external agencies on infrastructure, environmental, and safety matters above the Director’s authority; keep the AVP informed and escalate matters of network-wide or reputational significance.
Maintain network-wide accountability for safety and security program outcomes and report performance to the AVP.
Hold accountability for network-wide fire and building code compliance and authorize immediate safety or security action when hazardous conditions exist, reporting those actions to the AVP.
Serve as Emergency Preparedness Coordinator, ensuring readiness, drills, and response capability are resourced and maintained across sites and reporting program status to the AVP.
Travel daily to Network locations and respond to any Network site 24/7 for emergency situations.
Maintain training, certifications, and licenses required by regulatory agencies and organizational policies.