Network Optimization Coordinator

Melio from Xero • New York, NY

8d • $50,000 - $55,000 • Hybrid

About The Position

As a Network Optimization Coordinator at Melio, you will play a supporting role within the growing Network team. Your primary focus will be improving the quality and completeness of vendor data, supporting internal workflows through accurate data entry, responding to escalated Network support tickets, and engaging directly with users to gather and verify essential information. The position is hybrid in New York City, with a three-day in-office requirement.

Requirements

• 0–2 years of professional experience in data entry, customer support, operations, or an administrative role.
• Comfort communicating with customers by phone and email.
• Strong attention to detail and a focus on getting things right the first time.
• Basic familiarity with Google Sheets, Excel, or CRM systems.
• Ability to stay organized, prioritize tasks, and meet deadlines in a fast-paced environment.
• Strong written and verbal communication skills.
• Willingness to learn, ask questions, and contribute to team improvements.

Nice To Haves

• Salesforce or other CRM experience.
• Experience working in a technology company or startup environment.
• Familiarity with support tools such as Zendesk, Jira, or Asana.
• Interest in sales, customer success, or revenue operations as a long-term career path.

Responsibilities

• Accurately input, update, and maintain vendor data in Salesforce and internal tools to support high data quality across the Supplier Network.
• Monitor and respond to internal tickets concerning vendor onboarding, data corrections, and process blockers in a timely and professional manner.
• Call or email vendors to collect missing data, resolve blockers, and confirm information needed to complete onboarding or optimize payment experiences.
• Assist with recurring operational tasks, including queue monitoring, basic reporting reviews, and documentation of recurring issues.
• Partner with Sales, Support, and Operations teams to flag recurring problems, suggest improvements, and streamline internal processes.
• Help build and maintain process guides, checklists, and templates to improve team scalability and consistency.

Benefits

• Competitive compensation, with an annual base salary range of $50,000–$55,000 and an additional bonus component.
• Medical, dental, and vision plans with up to 100% employer-paid coverage, plus FSA and HSA.
• 401(k) matching and stock options.
• Wellness support focused on financial, physical, emotional, social, and community needs.
• Competitive vacation time, sick days, holidays, parental leave, and wedding days.
• Fully stocked kitchens, a weekly Seamless stipend, and catered meals.
• Hybrid working environment in collaborative New York City or Denver offices; dog-friendly offices.
• Professional and personal growth opportunities through workshops, mentorship programs, and team-building activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed