Network Operations Manager Southwood

Capital City Bank Group, Inc.•Tallahassee, FL

103d

About The Position

The Network Operations Manager oversees implementation and administration of the company’s network operations, including servers, VMware, Citrix, network security, and day-to-day network operations. The role ensures effective use of network management tools and applications to improve system performance and limit downtime, recommends technology purchases for current and future systems, manages a team of network engineers and technicians and a Help Desk, and operates the department within approved cost controls. The position has direct responsibility for employment decisions. The manager oversees network infrastructure design, deployment, and maintenance; leads troubleshooting and security efforts; monitors traffic, capacity, security events, and unified communications performance; forecasts budget needs; and ensures the department follows documented policies and procedures. The role also promotes teamwork and professional growth, keeps current with security vulnerabilities and technology, improves network service capabilities, and escalates high-severity issues and chronic problems to upper management. Late or after-five hours are sometimes required, and occasional travel in and out of the home area may be needed.

Requirements

Bachelor’s degree in computer science, engineering, or mathematics; relevant experience may substitute for the education requirement.
Three to five years of management experience in network architecture and operations.
Five to ten years of experience in a technical support role with progressive responsibility.
Knowledge and abilities usually acquired through college education with specialized emphasis in technical sciences or management and six to eight years of relevant experience, or a combination of technical and management experience.
Experience with cloud and virtualization technologies.

Nice To Haves

Technical certifications or equivalent.

Responsibilities

Oversee the design, deployment, and maintenance of network infrastructure, including servers, backup software, cloud services, maintenance renewals, routers, switches, and load balancers.
Foster a collaborative and motivated work environment that promotes teamwork and professional growth.
Lead troubleshooting efforts to diagnose and resolve outages and performance-related issues.
Work with the CTO to enforce security best practices for firewalls, intrusion prevention systems, and server and network infrastructure hardening based on industry standards.
Monitor network traffic and usage patterns to forecast future capacity needs.
Forecast budgetary requirements.
Monitor and report security events to appropriate parties.
Ensure the department follows documented policies and procedures.
Monitor unified communications performance and keep technology current.
Stay informed about security concerns and vulnerabilities to protect the confidentiality, integrity, and availability of systems and information.
Investigate and implement ways to improve network service capabilities.
Escalate high-severity issues and chronic problems to upper management.
Encourage team growth and manage network engineers, technicians, and Help Desk staff, including providing guidance and performance feedback.
Make recommendations for hardware, software, servers, and wireless communications purchases.
Complete assigned or required Bank training within established timelines and adhere to Bank policies, procedures, and Banker Standards.