Future Opportunities - Network Operations Field Technician

Milestone Technologies, Inc.•Mountain View, CA

34d

About The Position

This is a future-opportunities listing inviting interested candidates to join the company’s Talent Community for future hiring. The Network Operations Field Technician assists with maintenance and operational support for critical network infrastructure. The role includes commissioning and auditing IDFs, maintaining documentation and procedures, deploying network device configurations, handling copper and fiber patching, performing basic troubleshooting, and supporting network changes, projects, and power shutdowns. After training, the technician participates in an on-call rotation.

Requirements

High school diploma or GED equivalent.
Effective time-management skills and ability to work independently.
Effective written and verbal communication skills.
Reliable personal transportation.
Keen attention to detail.
Ability to read and understand maps and diagrams.
Ability to lift 75 pounds.

Nice To Haves

Certifications in technology-specific areas, networking, or management.
Experience installing Cisco equipment.
A+, N+, S+, or MCP certifications.
Experience using ITSM tools, ticketing systems, and reporting.
Experience with Google tools, particularly Google Sheets.

Responsibilities

Assist with maintenance tasks in a critical network infrastructure environment.
Conduct IDF commissioning audits (handoff/closeout).
Label racks and IDFs correctly.
Assist with updating existing QC SOP and MOP documents.
Deploy base configurations on network devices as needed.
Follow existing methods of procedure (MOPs).
Handle copper and fiber patching requests.
Perform IDF cleanup and hygiene tasks at assigned locations.
Perform MDF/IDF audits and JR audits.
Perform basic troubleshooting of break-fix issues and during outages.
Perform IDF audit remediation as directed.
Support projects requested by the manager.
Support change requests (CRs).
Support power shutdowns.
Rack-mount switches and routers.
Review and comment on MOPs.
Test and troubleshoot basic copper and fiber links.
Test and troubleshoot complex multipoint circuits.
Update commonly used documents, including rack documents, fiber mapping, Netcracker, and Double Helix.
Participate in the on-call rotation after completing training.