Network Operations Engineer

Connecticut Water•Cromwell, CT

About The Position

H2O America is seeking a Network Operations Engineer to join its team. H2O America is the parent organization of San Jose Water, Connecticut Water, Maine Water, and Texas Water, delivering high-quality water and service to the communities it serves. This mid-level position manages and optimizes complex networks throughout H2O America. The engineer plans and executes network upgrades, resolves advanced issues, and collaborates with cross-functional teams to support business needs. The role calls for strong communication and problem-solving skills to execute networking projects and streamline processes. The position may require travel to remote sites for on-site support, as well as occasional evening and weekend work in an on-call rotation to meet deadlines or address emergencies.

Requirements

Bachelor’s degree and/or at least 5 years of network engineering experience.
Valid driver’s license.
Relevant certifications for the team’s needs or as directed by management.
Strong understanding of configuring network equipment, including routers, switches, firewalls, and SD-WAN, as well as cloud-based networking.
Proficiency configuring Cisco, Juniper, or equivalent network equipment.
Experience with network monitoring and security tools.
Excellent communication, organization, and analytical skills.
Demonstrated project management skills.

Nice To Haves

Knowledge of ITIL 4 processes.

Responsibilities

Design, implement, and manage LAN/WAN infrastructure and services.
Troubleshoot Tier II and some Tier III helpdesk tickets and resolve complex network issues; escalate incidents as necessary.
Analyze network performance and recommend improvements.
Configure, maintain, and monitor routers, switches, telephone systems, firewalls, VPNs, and cloud networking components.
Monitor for security threats and implement security best practices for network infrastructure.
Create and maintain accurate documentation of network systems and procedures.
Manage relationships with outside agencies or vendors for support issues relating to enterprise systems.
Research emerging technologies to improve network performance and operating efficiency.
Mentor junior team members and provide technical guidance.
Adhere to cybersecurity principles, ethical practices, and company policies.
Travel to remote sites as needed to provide on-site support.
Complete occasional evening and weekend work as part of an on-call rotation to meet deadlines or address emergencies.
Perform other duties or special projects as required or assigned.