Network Operations Center (NOC)

Applied Network Solutions Inc•Springfield, VA

2d•$100,000 - $200,000

About The Position

The Network Operations Center (NOC) position monitors Infrastructure Service Provider hosting equipment and services, including servers, networks, storage, and backup and archive systems, in a fast-paced environment. The role supports a 24x7 monitoring center by responding to incidents and inquiries, monitoring service dashboards, creating and routing incidents, helping restore mission capability, and coordinating with other service providers when incidents cross system boundaries. It also involves investigating procedural discrepancies, identifying process improvements, interacting with customers, and mentoring peers. The position follows a Panama schedule for 24/7 coverage: 2 days on, 2 days off, 3 days on, 2 days off, 2 days on, and 3 days off. Teams work the day shift for 28 days, then switch to the night shift for the next 28 days. An active, transferable U.S. government TS/SCI clearance with CI Polygraph is required before starting, along with an active DoD 8570 IAT Level 2 or higher certification. U.S. citizenship is required. ANS describes itself as a networking and cybersecurity company providing network and systems engineering and offensive and defensive cybersecurity operations. Its benefits package includes insurance coverage, paid time off, leave benefits, paid holidays, a 401(k) company contribution, professional development, and other listed benefits. The anticipated pay range is $100,000–$200,000 USD; overtime may be available but is not guaranteed.

Requirements

Typically requires a bachelor's degree and at least five years of directly related experience, or an equivalent combination of education and experience.
The posting also states that the role typically requires a bachelor's degree and a minimum of two years of prior relevant experience.
Active, transferable U.S. government TS/SCI clearance with CI Polygraph is required before the start date.
U.S. citizenship is required because only U.S. citizens are eligible for a security clearance.
Experience in a technical operations environment.
Experience using ticketing systems such as ServiceNow or Remedy.
Experience with Linux, Windows, virtualization, cloud, and networking.
Self-motivated, with the ability and desire to learn complex systems with little direction.
Strong written and verbal communication skills, with the ability to communicate clearly and professionally.
Ability to multitask.
Strong analytical and troubleshooting skills.
On the start date, must have an active DoD 8570 IAT Level 2 certification or higher. Listed qualifying certifications include Security+, CE, CCNA Security, GICSP, GSEC, SSCP, CySA+, and CND.
Experience with Windows.

Nice To Haves

Excellent interpersonal and communication skills, with a focus on clarity and professionalism.
Experience with Linux.
Experience with Science Logic.
Experience with virtual or cloud computing technologies such as Citrix, VMware, and Amazon Web Services (AWS).
Experience with storage products from Oracle, EMC, Dell, Isilon, or NetApp.
Current DODI 8570.01-M IAT Level II certification, or willingness to obtain it.

Responsibilities

Monitor hosting equipment and services, including servers, networks, storage, and backup and archive systems.
Answer and manage calls in a 24x7 monitoring center and provide prompt, professional responses to incidents and inquiries.
Monitor system dashboards for service status.
Create incidents in the Incident Management system and assign them to appropriate Tier-2 or Tier-3 groups.
Assist with troubleshooting services to restore full Mission Capability.
Coordinate with other service providers when incidents span system boundaries.
Investigate and rectify procedural discrepancies and identify process improvements.
Mentor peers.
Interact routinely with multiple customers.