Network/Security Operations Center

VetJobs•Oak Ridge, TN

3d•Onsite

About The Position

The Network/Security Operations Center (NOC/SOC) serves as the first line of defense against network disruptions and cybersecurity threats. Analysts identify, investigate, and resolve issues while minimizing business impact, supporting multiple technical teams in a high-uptime, 24/7/365 operational environment. The role suits analytical problem-solvers who can work in a high-pressure environment with shifting priorities, assess situations, determine tactical actions, and implement strategic plans. This position is performed in an office environment 100% of the time to support network and cyber infrastructure. It requires 12-hour rotating shifts, with shift differential pay, and may involve prolonged or irregular hours. Analysts collaborate with peers, departments, customers, and vendors; review system performance reports and trends; diagnose server and network alerts; and coordinate across teams. The role requires the ability to obtain and maintain a Department of Energy Q clearance. It may also require entry into Material Access Areas and participation in the Human Reliability Program or other DOE counterintelligence evaluations, potentially including a polygraph examination.

Requirements

Bachelor's degree in an engineering, science, or information technology discipline; alternatively, eight or more years of relevant education, training, and/or progressive experience may be considered to satisfy the education and experience requirements.
Ability to obtain and maintain a Department of Energy Q clearance.
U.S. citizenship is required for security clearance applicants.
General understanding of TCP/IP networking and server infrastructure.
General understanding and/or experience with information security and incident response.
General understanding of common firewalls.
Ability to manage multiple concurrent tasks and projects with minimal supervision; strong time-management and organizational skills.
Good oral and written communication skills, including the ability to address conflict constructively.
Ability to interact positively with peers, departments, customers, and vendors and to coordinate and collaborate across teams.
Ability to work in an office onsite 100% of the time and on 12-hour rotating shifts, including prolonged or irregular hours as required.

Nice To Haves

Prior helpdesk and/or field support experience.
Prior NOC/SOC experience.
Experience with Security Incident and Event Management (SIEM).
Experience with common Intrusion Detection/Prevention Systems (IDS/IPS), such as Snort, Cisco, FortiGate, or Firepower.
Understanding or experience with Disaster Recovery plans and related technologies.
Server hardware experience, such as Cisco UCS and HP blade systems.
Server administration experience with Linux and/or Windows.
Prior server or network administration experience.
Experience working in large, geographically distributed environments.
Experience with SolarWinds, System Center Operations Manager, or other monitoring tools.
Operational analysis and development skills, such as scripting, to deploy DevOps solutions.
Knowledge of packet analysis and packet capture tools.
Working knowledge of large network and server infrastructures.
Experience with penetration testing or similar training environments.
Preferred certifications: Network+, Security+, and/or SPLUNK.
Understanding of common information architecture frameworks.

Responsibilities

Interact with peers, other departments, internal and external customers, and vendors to identify operational issues.
Collect and review system performance reports and report performance trends to senior technical personnel to help predict future issues or outages.
Diagnose server or network alerts, events, and issues.
Support multiple technical teams in a 24/7/365 operational environment while helping maintain high uptime.
Coordinate and collaborate across teams to investigate and resolve network and cybersecurity issues.
Work 12-hour rotating shifts and accommodate prolonged or irregular hours as required.