Network Operations Center (NOC) Technician II
About The Position
The Network Operations Center (NOC) Technician II supports the Defense Information Systems Agency (DISA), which provides GIG/Defense Information System Network (DISN) services to the Department of Defense and national security organizations. The position directly supports DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC), at Scott AFB, Illinois. U.S. citizenship and an active Secret clearance are required due to contract requirements. The role requires availability in a 24/7 operational environment and a DoD-8570 IAT Level 2 certification, such as Security+ CE or equivalent, by the start date. The technician monitors network events and equipment alarms, analyzes and isolates faults, coordinates troubleshooting and restoration, and maintains incident records and situational updates. The position works with customers, service providers, Shift Leads, and O&M leadership to restore service in accordance with SLAs and sustain network services during outages or degradation.
Requirements
- U.S. citizenship.
- Active Secret security clearance.
- DoD-8570 IAT Level 2 certification, such as Security+ CE or equivalent, by the start date.
- Ability to work in a 24/7 operational environment.
- Demonstrated experience in alarm surveillance, fault management, LAN maintenance, or performance management.
- Proficiency in at least two of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, or Optical Switching.
- General understanding of network topologies, including transport and IP.
- High school education and 1–3 years of experience.
Nice To Haves
- Experience in a tech control facility or cyber transport operations.
- Familiarity with circuit actions and vendor management.
- Knowledge of IP architecture.
- Experience in a Telco NOC or with inside or outside plant operations.
- Proficiency with MS Office Suite, including Outlook, Excel, Word, Access, PowerPoint, and Teams.
- Experience in one or more of alarm surveillance, fault management, LAN maintenance, performance management, or change management.
- Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, or SolarWinds Certified Professional.
Responsibilities
- Create, update, and monitor incident tickets using ServiceNow/ITSM.
- Provide timely situational awareness to leadership and affected communities, and communicate with the O&M team and customers.
- Monitor network events and element management failures 24/7/365; analyze alarms, correlate fault information, identify impacts, isolate root causes, and coordinate fault corrections.
- Support fault isolation and diagnose network issues, including testing and troubleshooting.
- Notify relevant contacts about network incidents and coordinate with other service providers to track and restore service.
- Provide global situational awareness support and updates on outages.
- Restore networks and services to full operation while ensuring compliance with SLAs.
- Verify service restoration for customer-initiated tickets and provide 24/7/365 sustainment support for outages and service degradation.
- Demonstrate proficiency in DISN functions and devices, including routers, switches, and crypto devices.
- Record and track escalated incident tickets; work with Shift Leads and O&M leadership for guidance.
- Maintain general knowledge of O&M training, SOPs, and tools.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
