Network Operations Center (NOC) Engineer

SS&C Technologies • Chicago, IL

2d • Hybrid

About The Position

SS&C Eze provides premier global investment technology to support the front, middle and back-office designed to optimize operational and investment alpha throughout the entire investment process. Our employees are at the heart of our success. At SS&C Eze, we foster career growth at all levels within the company and encourage employees to take ownership of their careers. As a result, many of our leaders have risen to their current roles, as we vigorously advocate upward and lateral mobility. We recruit the best and the brightest for our team by seeking talented, hard-working individuals who are enthusiastic about learning and realizing their potential. Eze Software is seeking a Network Operations Center (NOC) Engineer to join the RealTick EMS™ NOC team in its Chicago office on the 2nd Shift. The RealTick™ EMS, a global multi-broker, cross-asset electronic execution platform, integrates real-time quality market data to provide market analysis and direct-access trading. Overview: In this role, you will execute and audit application, hardware, configuration and data center changes, provide Tier 1 Incident Management support and monitor critical business systems across global data centers.

Requirements

• 2-3 years of IT systems support experience & technology trouble shooting experience.
• 2 years of MS Windows software support experience within a customer service setting.
• Excellent written and verbal communication skills.
• Ability to complete projects as scheduled.
• Ability to work under pressure with strict attention to detail.

Nice To Haves

• Software: Microsoft Windows 10/11, Windows Server (familiarity with Server 2019/2022/2025), Microsoft 365 ( Outlook, Excel, SharePoint, PowerPoint, Teams)
• Active Directory, Microsoft SharePoint, ·Hands on Dell and HP Blade Server experience
• Familiarity with Virtual machines and VMWare
• Familiarity with trading equities, futures, options – Nice To Have

Responsibilities

• Provide Tier1 Incident Management support for software production systems and networks.
• Investigate service outages, incidents, systems issues & log and track in Incident Reporting System.
• Provide continuous surveillance of hardware and software monitoring systems.
• Investigate all alerts.
• Troubleshoot and repair issues, escalate as required following established protocol
• Install and configure business applications.
• Develop ways to add new functionality to existing computer systems.
• Execute Change Requests for proprietary software upgrades and configurations across enterprise systems.
• Analyze data models to view processes, data flows and trends in the data and make recommendations to improve their network’s performance.
• Install, configure and administer Operating Systems and updates on server environments.
• Configure, rack, and cable physical servers in the Chicago Data Center.
• Standard server maintenance (Troubleshooting issues
• Work closely with 3rd Party Technicians to schedule replacement and troubleshooting of bad hardware

Benefits

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed