Network Operation Engineer
Saxon Global•Wayne, PA
•Onsite
About The Position
Lead day-to-day operational support across all network technologies. Mentor, coach, and quality-check S1 analysts. Provide feedback on communication quality, troubleshooting approach, and ticket handling. Serve as first point of escalation before issues reach S3. Partner with management on performance assessment and development of junior staff. This role covers all technologies supported by the NOC.
Requirements
- Broad, well-rounded operational network background (not siloed)
- Strong technical depth
- High emotional intelligence
- Leadership presence
- Comfortable coaching others and delivering constructive feedback
- Communication skills are critical—this role interfaces frequently with leadership
Responsibilities
- Lead day-to-day operational support across all network technologies
- Mentor, coach, and quality-check S1 analysts
- Provide feedback on communication quality, troubleshooting approach, and ticket handling
- Serve as first point of escalation before issues reach S3
- Partner with management on performance assessment and development of junior staff
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
