Collaboration Operation Center Engineer

ABB•Miramar, FL

10d•Hybrid

About The Position

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Technical Support Manager. In this role you will be responsible for providing technical assistance and support for customers’ operation people with marine products and systems. This role involves troubleshooting, diagnosing, and resolving technical issues, as well as providing guidance to customers and internal teams. The ideal candidate will have a strong background in electrical engineering and marine technology, with a focus on LV and MV drives.

Requirements

Four or more years’ experience in marine power generation and power distribution with a focus on variable frequency drives, both low and medium voltage, and control systems.
Bachelor’s degree in electrical engineering or another Electrical technical field.
Familiarity with marine/offshore work environment and procedures.
Experience in marine power generation and power distribution.
Must be fluent in both written and verbal English
Willingness to travel for on-site support and service activities.

Nice To Haves

Proficiency in diagnostic tools and software used for troubleshooting drive systems preferred.
Experience as a ship electrician or have experience from shipyards, understanding and interest in marine installations.

Responsibilities

Technical Support for MV/LV Drives in ABB Marine delivered systems on vessels operating worldwide.
Occasionally participating in field service activities, like but not limited to troubleshooting at site, repairs, maintenance and training operators.
Primarily supporting the customers remotely from the office environment using telephone, email and chats.
Advanced troubleshooting through ABB’s Remote Diagnostic System (RDS).
Technical advisory function internally in ABB Marine for own personnel.
Contribute towards development and R&D teams further developing and enhancing advanced services and solutions.
Utilizes all relevant support and reporting tools to document work, according to the global end-to-end processes.
Executes wrap-up and follow-up (when needed) of support cases in a timely manner.
Identifies improvement needs in the way of working and potential solutions for them, communicates them proactively and drives small improvement actions.
Prepare technical reports after cases closure.

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Paid Parental Leave
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.