Network Operation Center Technician

TEKsystems•Cedar Rapids, IA

1d•Remote

About The Position

Network Technical Center (NTC) provides Level 2 (L2) operational support for the organization’s global network and U.S.-based telephony infrastructure. The team is responsible for 24x7 monitoring, incident response, troubleshooting, and operational health of network and telephony components, with a strong focus on proactive detection, SLA adherence, and service stability. NTC analysts monitor and support routers, switches, firewalls, WAN circuits, wireless infrastructure, and telephony platforms, working closely with Network Services, vendors, and other ET support teams to resolve incidents and restore service quickly.

Requirements

Networking protocols
Network operations center
Network monitoring
Network operations
Troubleshooting
Monitoring tools
Self starter
Working knowledge of routing protocols
Ability to interpret basic handshakes in a packet capture
Ability to understand application flows within a network
Experience in configuration of Cisco switches and routers
Experience with Juniper Mist
Experience in Palo Alto firewalls
Basic AWS/Azure cloud network knowledge
Experience in phone system administration

Responsibilities

Provide 2nd level network and telephony support which include delivery of services (ServiceNow\ITSM) and working with our internal support teams to meet the enterprise business needs of customers.
Troubleshoot incidents, monitor the network (cool alerts) providing escalation support for the first line Helpdesk to our Level 3 Network, Firewall, and Telephony (Avaya) Incidents.
Open tickets with vendors\carriers and hardware vendors for circuit outages and hardware failures.
Perform low risk changes.