Operation Center Mission Director

Boeing•Everett, WA

1d•Onsite

About The Position

The Boeing Company is seeking a Mission Director for the 787 Operations Control Center (OCC) based out of Everett, WA. This role is integral to the Operations Center, involving the oversight of daily activities and the strategic coordination of Boeing's support in response to technical issues encountered by customers. The Mission Director focuses on day-to-day missions, identifies escalation requirements, and communicates with executive leadership. The successful applicant will be expected to demonstrate innovative problem-solving, foster positive working relationships, and possess a blend of technical expertise, project management, and leadership capabilities. Effective communication with team members, internal and external customers, and senior management is paramount. Key responsibilities also include managing Aircraft On Ground (AOG) situations, providing technical issue resolution for Boeing aircraft, and contributing to the enhancement of dispatch reliability.

Requirements

14+ years of related work experience or an equivalent combination of education and experience
Willing to work variable shifts, including days, nights, weekends, and holidays
5+ years of experience working within a fast-paced team environment which required strong communication skills to frequently interact with program leadership, internal and external customer representatives, and development teams
5+ years of experience in Service Engineering, Field Service, Maintenance Engineering, or Customer/Logistics Support
5+ years of experience in aircraft production, ground operations and/or flight-line operations

Nice To Haves

Airframe and Powerplant (A&P) license or an engineering degree
Experience with 787 systems to include diagnosing, troubleshooting, and resolving technical or operational problems/procedures
Airline/aircraft maintenance operations experience
Experience with commercial airplane products and services
Experience with reading and interpreting technical documents and/or drawings
5+ years of experience or education directly related to airline operations (i.e., Maintenance Control Center, Flight Operations, Line Maintenance, Engineering, Planning, Parts, and Quality Assurance, MRO operations, etc.)
Bachelor of Science degree in Engineering (with a focus on Mechanical, Civil, Aerospace Aeronautical or Material Sciences)

Responsibilities

Oversees day to day activities in the Operations Center
Strategizes Boeing support in response to technical issues experienced by our customers
Focuses on the day to day missions
Identifies escalation requirements
Communicates with executive leadership
Manages AOGs and provides technical issue resolution for Boeing aircraft
Helps improve dispatch reliability
Leads team to develop and execute these strategies on a daily basis
Provide daily communication documentation and issue communication processes in local work instructions to ensure communication consistency
Monitors fleet status and operation issues
Anticipates opportunities to leverage company products and services
Develops and reviews action plan, coordinates resources and work flow to provide solutions for and oversee the resolution of AOG situations
Communicates effectively to all stakeholders including customers and executive level leadership
Escalates issues where needed and leverages enterprise wide solutions to provide timely and accurate response to customer inquiries