Operation Center Mission Director

Boeing•Everett, WA

23h•Onsite

About The Position

The Mission Director oversees day to day activities in the Operations Center and strategizes Boeing support in response to technical issues experienced by our customers and focuses on the day to day missions, identifies escalation requirements and communicates with executive leadership. The successful applicant will have the ability to think outside of the box for solutions, build positive working relationships. The role will require a combination of technical expertise, project management and leadership along with an ability to communicate effectively to team members, internal and external customers and senior management. You’ll manage AOGs and provide technical issue resolution for Boeing aircraft and help improve dispatch reliability.

Requirements

14+ years of related work experience or an equivalent combination of education and experience
Willing to work variable shifts, including days, nights, weekends, and holidays
5+ years of experience working within a fast-paced team environment which required strong communication skills to frequently interact with program leadership, internal and external customer representatives, and development teams
5+ years of experience in Service Engineering, Field Service, Maintenance Engineering, or Customer/Logistics Support
5+ years of experience in the following: aircraft production, ground operations and/or flight-line operations
Must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Nice To Haves

Airframe and Powerplant (A&P) license or an engineering degree
Experience with 787 systems to include diagnosing, troubleshooting, and resolving technical or operational problems/procedures
Airline/aircraft maintenance operations experience
Experience with commercial airplane products and services
Experience with reading and interpreting technical documents and/or drawings
5+ years of experience or education directly related to airline operations (i.e., Maintenance Control Center, Flight Operations, Line Maintenance, Engineering, Planning, Parts, and Quality Assurance, MRO operations, etc.)
Bachelor of Science degree in Engineering (with a focus on Mechanical, Civil, Aerospace Aeronautical or Material Sciences)

Responsibilities

Leads team to develop and execute these strategies on a daily basis.
Provide daily communication documentation and issue communication processes in local work instructions to ensure communication consistency
Monitors fleet status and operation issues.
Anticipates opportunities to leverage company products and services.
Develops and reviews action plan, coordinates resources and work flow to provide solutions for and oversee the resolution of AOG situations.
Communicates effectively to all stakeholders including customers and executive level leadership.
Escalates issues where needed and leverages enterprise wide solutions to provide timely and accurate response to customer inquiries.