Network Onboarding Specialist
About The Position
Talkspace is seeking an experienced Network Onboarding Specialist to join its Network & Clinical Quality team. The role oversees day-to-day onboarding workflows for 1099 and W2 providers, partners with the Network Onboarding Manager to streamline processes, supports provider onboarding and maintenance, and assists the clinical team with W2 initiatives and enrollment reporting. The position is remote and based on Eastern Time; Talkspace headquarters is in NYC. The specialist will support onboarding platforms and workflows, document and execute onboarding requirements, help clinicians move smoothly through onboarding, report on enrollment trends, and identify and troubleshoot operational bottlenecks, product gaps, and bugs. The role also includes participating in recurring team meetings and performing other related duties as assigned. Talkspace describes itself as a diverse, inclusive, purpose-driven organization focused on making quality mental healthcare accessible. The company welcomes applicants from varied backgrounds and career paths.
Requirements
- 1–2 years of customer-facing experience required.
- Attention to detail.
- Experience or strong interest in working in a fast-paced environment.
Nice To Haves
- BA/BS degree preferred.
Responsibilities
- Oversee and support day-to-day operations for both 1099 and W2 onboarding workflows.
- Collaborate with the Network Onboarding Manager to develop and implement streamlined workflows in onboarding platforms, including Fountain and Talkspace Admin/product.
- Ensure efficient onboarding processes, including phase changes and contracting, and support provider maintenance such as account changes.
- Learn, document, and execute requirements related to onboarding.
- Support the clinical team’s W2 initiative to ensure smooth onboarding of new network clinicians.
- Report on enrollment trends within the funnel.
- Identify areas for improvement, bugs, product gaps, and operational bottlenecks.
- Troubleshoot bottlenecks and blockages, and contact stakeholders who can assist.
- Participate actively and contribute as a problem solver in recurring meetings.
- Perform other related duties as assigned.
Benefits
- Comprehensive medical, dental, and vision plans.
- Pre-tax HSA/FSA benefits.
- 401(k) retirement savings program with matching up to 4%.
- Voluntary benefits, including disability, basic life, and pet insurance.
- Monthly wellness stipend for mental and physical self-care.
- Flexible PTO.
- Remote-first environment.
- Regular team events, including wellness workshops and team-building events.
- Free access to Talkspace products for the employee and one household member, plus a friends and family discount.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
