Network Engineering Supervisor

HHC•Indianapolis, IN

About The Position

The Network Engineering Supervisor leads the Network Engineering team in designing, managing, and supporting complex enterprise network solutions. The supervisor serves as the team’s consolidated point of accountability, communication, and coordination, and collaborates with Telecom, Security, Systems, and Infrastructure teams. The role may also provide support for strategic infrastructure initiatives. The supervisor leads engineers in continually developing and optimizing network services to meet organizational goals and requirements. Approximately 50%–75% of the role is devoted to technical engineering and network support, with the remaining time focused on leadership. Responsibilities include developing team skills, providing guidance on best practices and processes, and managing talent and resources in collaboration with other Information Services Operations teams. The position operates in alignment with Infrastructure and Operations practices and recognized, process-based IT service management practices.

Requirements

Bachelor’s degree in engineering, business, or a related field, or equivalent experience and/or Cisco networking certification(s) (CCNA, CCNP, or CCIE).
Proficiency with stakeholder management, service improvement, and requirements engineering and analysis best practices.
Familiarity with service management processes such as ITIL.
At least 5 years of experience managing large, complex enterprise network environments.
At least 3 years of experience in a large organization with 3,000 or more employees.

Responsibilities

Develop detailed design documents for network deployments, including LAN, WAN, wireless, SD-WAN, cloud connectivity, routing, switching, and security architectures.
Evaluate and recommend network technologies and features to enhance system capabilities.
Ensure the team can manage enterprise routing and switching platforms, wireless infrastructure, SD-WAN solutions, VPN technologies, network monitoring systems, firewalls, and related technologies, including upgrades and infrastructure lifecycle management.
Improve the alignment and strength of the Network Engineering team through coaching, training, and disciplinary measures.
Collaborate with Information Services and Operations leaders to strengthen and improve processes.
Create and carry out team and staff development plans.
Recruit, interview, and hire team members.
Track team effort and productivity in the service management system.
Ensure the team adheres to industry best practices.
Administer team timekeeping.
Conduct team performance reviews.
Participate in an after-hours on-call rotation.
Participate in on-site work, including outage mitigation, device replacements, high-risk changes, and situations requiring substantial team coordination.