Network Engineer

Atos • Aberdeen, AK

23d

About The Position

The Network Support Engineer implements change requests, typically during evening maintenance windows, troubleshoots customer connectivity incidents, and participates in a rotating on-call schedule to meet SLA requirements. The role supports campus, data center, and WAN environments and involves hands-on configuration, upgrades, and troubleshooting of Cisco Nexus switches, Cisco ASA firewalls, Cisco ACI, and F5 BIG-IP LTM devices.

The engineer diagnoses routing and forwarding issues involving BGP, OSPF, VRFs, VXLAN/EVPN where applicable, HSRP/VRRP, and related protocols. The role also addresses firewall policies, NAT, ACLs, and SSL/TLS offloading issues; uses packet captures, logs, monitoring tools, and CLI diagnostics to identify root causes; and maintains network documentation, diagrams, and operational procedures. Evening maintenance windows typically begin around 7:00 PM, and the role includes rotating on-call coverage, after-hours remediation, incident escalations, and post-incident reviews.

Requirements

• Hands-on experience with the Cisco Nexus (NX-OS) platform.
• Strong experience with Cisco ASA firewalls, including policy management, NAT, and VPN troubleshooting.
• Expertise in Cisco ACI, including APIC administration, tenants, contracts, endpoint groups (EPGs), and forwarding and connectivity troubleshooting.
• Experience with F5 BIG-IP LTM, including virtual servers, pools, iRules, and SSL profiles.
• Strong routing and switching knowledge, including BGP, OSPF, VLANs, STP, VRFs, and HSRP/VRRP.
• Proficiency in troubleshooting with packet captures, device logs, and CLI diagnostic tools.
• Excellent customer-facing communication skills and ability to explain technical issues to non-technical stakeholders.
• Strong documentation skills and attention to detail.
• Willingness to work evening maintenance windows, typically beginning at 7:00 PM.
• Willingness to participate in a rotating on-call support schedule.

Nice To Haves

• Industry certifications such as CCNA, CCNP, or F5 certifications.

Responsibilities

• Implement scheduled change requests and maintenance activities during defined change windows, following change control procedures and rollback plans.
• Triage, diagnose, and resolve customer-impacting connectivity incidents across campus, data center, and WAN environments.
• Configure, upgrade, and troubleshoot Cisco Nexus switches, Cisco ASA firewalls, Cisco ACI, and F5 BIG-IP LTM devices.
• Analyze routing and forwarding issues involving BGP, OSPF, VRFs, VXLAN/EVPN where applicable, HSRP/VRRP, and related networking protocols.
• Troubleshoot firewall policies, NAT configurations, ACLs, and SSL/TLS offloading issues on Cisco ASA and F5 platforms.
• Use packet captures, log analysis, and monitoring tools such as Wireshark and tcpdump to identify root causes and resolve issues.
• Participate in a rotating on-call schedule, respond to alerts and incident escalations, perform after-hours remediation, conduct post-incident reviews, and maintain incident documentation.
• Maintain accurate network documentation, diagrams, and operational procedures.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed