Network Engineer (40 hrs.) Main Library

Columbus Metropolitan Library • Columbus, OH

5d • $67,496 - $113,776 • Onsite

About The Position

The Network Engineer manages and ensures the security, availability, and stability of network and telecommunications components to support the library’s goals and objectives. The role drives network architecture, design, and operations across organizational needs. It works with the IT manager on technology strategy and serves as an escalation resource for the Network Administrator, while planning, delivering, implementing, and supporting network and telecommunications projects. The position is fully on-site at the Main Library and is scheduled Monday through Friday, 8 a.m. to 5 p.m. It also participates in an on-call rotation for after-hours emergency response and scheduled maintenance.

Requirements

• Bachelor’s degree in Computer Science or a related field, or five years of related field experience, or a combination of work experience or certifications in qualified fields.
• At least 5 years of experience working in Information Technology in a medium- to large-enterprise, high-availability environment.
• Experience deploying, troubleshooting, and administering enterprise networks through the Cisco Meraki Dashboard, including Meraki MX security appliances, switches, and enterprise wireless access points in a multi-location environment.
• Ability to work proactively and collaboratively, stay organized, meet deadlines, negotiate conflicts, take initiative, assume project responsibility, and prioritize work under pressure.
• Excellent verbal and written communication skills, including the ability to explain technical and non-technical information clearly and concisely to people with varied backgrounds, expertise, and levels of authority.
• Knowledge of current and potential future IT technologies, practices, trends, and information.
• Experience in architecture, design, engineering, administration, and support of routers, switches, wireless, firewalls, VoIP, related software management tools, and enterprise telecommunications and security solutions.
• Thorough knowledge of TCP/IP networks, including subnetting and routing protocols, in a large multisite environment.
• Thorough knowledge of security and quality-of-service architectures, including VLANs, Access Control Lists, VPN, and firewalls.
• Thorough knowledge of network protocol analysis and protocol analyzers.
• Ability to operate library technology, including personal computers, email, software programs such as Windows and Microsoft Office, and other job-related equipment and systems.
• Valid driver license meeting the minimum requirements of CML’s vehicle insurance policy and access to a personal vehicle to promptly report to varied work locations as assigned.

Responsibilities

• Assist the Information Technology manager in developing technology strategy and recommend IT strategies, policies, and procedures.
• Serve as an escalation point and technical resource for the Network Administrator to troubleshoot complex network issues and streamline operational workflows.
• Plan, deliver, support, and implement network and telecommunications projects and initiatives consistent with the IT vision and strategy.
• Work with library teams, partners, and vendors to deliver and troubleshoot services, including complex network and telecommunications problems.
• Provide architecture, design, engineering, administration, and support for network, telecommunications, network security, and wireless technologies, hardware, and software.
• Apply industry standards, practices, and processes to deliver services and support library staff and customers.
• Communicate project milestones, service levels, targets, and resource availability to IT leadership.
• Use change management and quality assurance practices to maintain the integrity of network and telecommunications systems.
• Develop and deliver reports detailing the performance of library technology systems.
• Conduct periodic audits of key systems to ensure the network infrastructure is secure and performing as expected.
• Maintain relationships with key vendors to identify future opportunities and new technologies.
• Troubleshoot network and telecommunications outages, coordinate repair activities, conduct root cause analysis, and implement changes to prevent recurrence.
• Use tools to monitor network health and overall performance.
• Participate in an on-call rotation for after-hours emergency response and scheduled maintenance.
• Perform additional assigned duties, including serving on task forces and committees.

Benefits

• Comprehensive medical, dental, and vision plans.
• Access to mental health resources and employee assistance programs.
• Paid time off and leave options.
• Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment and savings plans.
• Voluntary and supplemental insurance plans.
• Qualified employer for Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior