Library Assistant - 25 hrs. Manchester

Kitsap Regional Library • Manchester, WA

2d • $20 - $22 • Onsite

About The Position

Kitsap Regional Library is seeking an enthusiastic Library Assistant to provide excellent customer service at its Manchester branch. Under general supervision, this position performs circulation and customer service functions, including staffing the library desk, handling library materials and patron accounts, and assisting patrons. The position reports to the Public Services Supervisor and is represented by the Washington Public Employees Association/UFCW Local 365.

This is a part-time, non-exempt position scheduled for 25 hours per week. Schedules may include evenings and weekends and may change to meet library needs.

Requirements

• Education and experience equivalent to a high school diploma or GED.
• One year of experience in a customer service environment.
• Ability to sort and file alphanumerically, perform basic mathematical computations, and navigate the Dewey Decimal System.
• Effective verbal and written communication skills with diverse audiences.
• Ability to establish effective working relationships with coworkers, patrons, user groups, community organizations, and volunteers, and to serve the public courteously.
• Ability to perform financial procedures using the ILS system.
• Ability to access and use staff Intranet resources.
• Ability to follow detailed written or verbal procedures accurately and seek clarification when needed.
• Ability to learn and apply library policies and procedures and use independent judgment to resolve circulation and patron problems within established guidelines.
• Ability to work a schedule that may change periodically, including evenings and weekends.
• Ability to collaborate in creating and maintaining an inclusive environment where staff and patrons feel respected, safe, supported, and valued.
• Ability to maintain regular and reliable attendance and confidentiality when handling patron or employee records.
• Ability to work independently with limited direction as well as as part of a team, and adapt to changing information, technology, procedures, and library services.
• Ability to meet the physical demands of the role, including occasionally maneuvering materials weighing up to 35 pounds and frequently exerting force to move objects.

Responsibilities

• Provide customer assistance in person, by phone, and by email; check library materials in and out; register customers for library cards; order materials from other library locations; and troubleshoot patron accounts.
• Return materials to their proper locations and support circulation duties, including processing shipments, pulling holds, emptying the book drop, and shelving.
• Assist patrons with self-checkout machines and answer questions in hold areas.
• Answer basic reference questions and refer patrons to qualified staff when appropriate.
• Support the branch team and respond to patron complaints or concerns within established guidelines.
• Assist patrons with public computers, printers, and copier/fax machines, and submit work orders for technical service issues.
• Promote library programs, information, services, and materials.
• Process periodicals and help design displays and other promotional or informational materials.
• Support library opening and closing processes.
• Attend branch meetings, workshops, and systemwide training sessions.
• Assist with collection maintenance under supervision, including weeding, light mending, and updating labels.
• Follow library policies and procedures or refer facility- or patron-related incidents to offsite management staff.
• Occasionally assist with training and programming, and support volunteers as needed.
• Maintain a clean, welcoming, and safe library environment.
• Perform other related duties as assigned.

Benefits

• Medical, dental, vision, basic life, AD&D, and long-term disability insurance plans for employees regularly scheduled 20 or more hours per week.
• Health reimbursement arrangement (HRA) and employee assistance program for employees regularly scheduled 20 or more hours per week.
• 13 paid holidays per calendar year for employees regularly scheduled 20 or more hours per week.
• Vacation, sick leave, and personal days; accrued time off is prorated for part-time employees.
• Participation in the Washington State Public Employees Retirement System (PERS) for eligible employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED