Network Engineer
About The Position
Performs network engineering, setup, configuration, installation, upgrades, advanced troubleshooting, and preventative and remedial maintenance for enterprise routing and switching environments, VPNs, firewalls, voice communications infrastructure and systems (including Voice over IP), and wireless networking and monitoring systems. Manages complex technology projects in accordance with established project management methodology. The ideal candidate has hands-on experience engineering, implementing, and supporting Cisco enterprise network infrastructure; understands Cisco routing, switching, firewalls, and network security best practices; and can work independently and collaboratively across teams. The role requires troubleshooting complex network issues, documenting solutions, and communicating with technical and non-technical stakeholders, as well as a commitment to improving network performance, reliability, and security. The position may supervise subordinate technical personnel, mentor and train peers and subordinates, and serve as a technical liaison for externally managed technology projects. Work is usually performed in an office environment and may involve driving to remote locations to deliver, pick up, install, or troubleshoot equipment. In an emergency or disaster, the employee may be assigned duties before, during, or after the event.
Requirements
- Bachelor’s degree from an accredited college or university, with a major in information technology or a related engineering field, and four years of enterprise network and voice infrastructure experience in architecture design, establishing technology standards, developing multi-platform hardware/software solutions, and managing complex enterprise technology projects using formal project management methodologies; OR an equivalent combination of education (not less than a high school diploma/GED), training, and experience.
- Knowledge of industry project methodologies and documentation platforms for project and technical documentation.
- Knowledge of industry standards, characteristics, features, and troubleshooting methods for network routing protocols, switching methodologies, firewall concepts, VPN connectivity, and data network infrastructure.
- Knowledge of industry standards, characteristics, features, and troubleshooting methods for voice communications infrastructure and systems, including Voice over IP, analog communications, and cellular.
- Ability to organize, prioritize, and manage multiple complex projects and tasks to meet delivery dates.
- Ability to develop, edit, and present technical designs, network diagrams, project plans, and other technical reports.
- Ability to troubleshoot complex hardware/software issues involving enterprise routing and switching, VPNs, wireless networking, and voice communications systems, including Voice over IP.
- Ability to work effectively with others and provide superior customer service to end-users.
- Ability to communicate effectively orally and in writing with end-users, vendors, management, and peers.
- Ability to exert light physical effort, including occasional lifting, carrying, pushing, or pulling of objects weighing 5–10 pounds; extended time at a keyboard or workstation may be required.
Responsibilities
- Engineer solutions using established technology standards for enterprise routing and switching, VPNs, firewalls, voice communications (including Voice over IP), and wireless networking and monitoring systems.
- Provide Tier-2 and Tier-3 technical support for escalated complex issues across supported infrastructure platforms.
- Manage complex technology projects according to established project management methodology.
- Troubleshoot, maintain, install, configure, and upgrade enterprise routing and switching environments, VPNs, wireless networks, and voice communications systems.
- Debug and troubleshoot escalated complex issues involving enterprise applications and databases.
- Serve as team technical liaison for externally managed technology projects originating from the Enterprise Project Management Office and other departments.
- Supervise subordinate technical personnel performing installation, maintenance, and support of hardware and software systems.
- Provide mentoring and training to peers and subordinates.
- Develop, edit, and present technical designs, network diagrams, project plans, and other technical reports.
- Drive to remote locations to deliver, pick up, install, or troubleshoot equipment.
- Work with vendors, clients, and technical staff to resolve issues involving vendor-specific supported infrastructure.
- Perform other related duties as assigned.
- Respond to emergency or disaster assignments as directed by the department, the County Office of Emergency Management, or County Administration.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
