Network Engineer, Enterprise Networking, Security & Unified Communications
About The Position
BearCom is seeking an experienced, hands-on Network Engineer to support, maintain, secure, and optimize enterprise network infrastructure and unified communications. The role focuses on network reliability, security, troubleshooting, infrastructure improvements, and enterprise voice services, with hands-on work involving Cisco and Alcatel switches, Palo Alto firewalls, VoIP, and Microsoft Teams Phone. The position is full-time and permanent, primarily in-office in Garland, Texas, Monday through Friday, with limited hybrid flexibility based on business needs. Occasional after-hours and weekend maintenance and critical incident response are required. The engineer will work across network infrastructure, firewall administration and security, VoIP and Teams Phone, monitoring, and operational support. The role includes maintaining technical documentation, coordinating with internal teams and external providers, and participating in infrastructure projects, change management, maintenance, and incident response. Experience with monitoring, cloud-managed networking, network access control, endpoint security, and cloud security platforms is desirable but not required.
Requirements
- Professional experience in network engineering, network administration, or enterprise infrastructure support.
- Hands-on experience configuring and troubleshooting Cisco network switches.
- Experience administering or troubleshooting Palo Alto firewalls.
- Strong understanding of TCP/IP, VLANs, routing, switching, subnetting, DNS, DHCP, and network troubleshooting.
- Experience supporting VoIP systems and Microsoft Teams Phone.
- Knowledge of QoS and networking requirements for real-time voice communications.
- Strong analytical, troubleshooting, documentation, and communication skills.
- Ability to work independently and collaboratively while managing multiple priorities.
- Willingness to participate in occasional after-hours and weekend maintenance or incident response.
Nice To Haves
- Experience supporting Alcatel OmniSwitch network switches.
- SolarWinds experience with network performance monitoring, alerting, and troubleshooting.
- Cisco Meraki experience with cloud-managed switches, wireless access points, security appliances, and traffic shaping.
- Forescout experience with network access control, device discovery, and network visibility.
- CrowdStrike Falcon experience with endpoint security monitoring and security incident troubleshooting.
- Cloudflare One or Cloudflare WARP experience with secure access, traffic routing, and endpoint connectivity.
- Experience with network packet analysis tools such as Wireshark.
- Experience with routing protocols such as OSPF and BGP.
- Relevant certifications such as Cisco CCNA/CCNP or Palo Alto Networks certifications, or equivalent practical experience.
Responsibilities
- Configure, maintain, and troubleshoot Cisco and Alcatel OmniSwitch network switches.
- Manage VLANs, trunking, spanning tree, routing, port channels, access control lists, and network segmentation.
- Troubleshoot Layer 2 and Layer 3 connectivity, latency, packet loss, and network performance issues.
- Support enterprise LAN, WAN, wireless, and internet connectivity.
- Perform network upgrades, firmware updates, hardware replacements, and infrastructure deployments.
- Maintain network diagrams, IP address documentation, device configurations, technical procedures, and operational documentation.
- Configure, administer, and troubleshoot Palo Alto firewalls, including security policies, NAT, routing, VPNs, and traffic analysis.
- Implement and maintain network security controls, access policies, and segmentation.
- Assist with security investigations, vulnerability remediation, and infrastructure hardening.
- Collaborate with IT and security teams to resolve connectivity and security incidents.
- Support enterprise VoIP systems and the network infrastructure that enables reliable voice communications.
- Administer and troubleshoot Microsoft Teams Phone, including number assignments, calling policies, call queues, auto attendants, and call routing.
- Diagnose dropped calls, one-way audio, latency, jitter, packet loss, and call quality issues.
- Support Direct Routing, Operator Connect, SIP connectivity, and related telephony services as applicable.
- Configure and troubleshoot Quality of Service (QoS) for voice and video traffic.
- Coordinate with telecommunications providers and Microsoft support to resolve complex issues.
- Monitor network availability, device health, performance, and connectivity; investigate alerts, perform root-cause analysis, and implement corrective actions.
- Participate in network maintenance, infrastructure projects, change management, and incident response.
- Coordinate with vendors, service providers, and internal IT teams.
- Participate in after-hours and weekend maintenance windows as required.
Benefits
- Highly competitive compensation.
- Medical coverage.
- Dental coverage.
- Vision coverage.
- Company-paid life insurance.
- Short-term and long-term disability coverage.
- Paid holidays.
- Generous paid time off.
- 401(k) plan with company match.
- Employee referral bonus.
- Tuition reimbursement.
- Ongoing training and professional development support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
